Update - The team is still focused on improving email deliverability and it remains one of our top priorities. We've created a new email sending domain for some email routes and are in the process of warming that up. To help protect that new domain reputation, we're also building a brand new email validation tool to reduce the volume of emails which hard bounce or are sent to spam traps or to disposable email addresses. The first phase of that project will be deployed to all customers in the coming weeks. We will communicate the details to all customers by email.
Jun 23, 09:27 BST
Update - The team is still working on improving deliverability to Google. Recent changes have not had the desired affect and we still see emails finding their way into spam folders. We are continuing to dedicate resource to the investigation and fix of this issue and have defined our next steps. We will continue to update you on this situation as we progress and apologise that efforts to date have not resolved the issue.
Apr 27, 17:11 BST
Update - We are continuing to monitor this situation and are exploring what further changes can be made which may improve Gmail email routing. As before, there does not appear to be any one particular root cause for this. We will update further if this situation changes.
Apr 7, 08:48 BST
Update - We are continuing to monitor this situation and will start collecting additional metrics to help us gain more understanding. As before, there does not appear to be any one particular root cause for this. We will update further if this situation changes.
Mar 10, 08:35 GMT
Update - We have made further improvements and are continuing to monitor this situation. As before, there does not appear to be any one particular root cause for this. We will update further if this situation changes.
Feb 25, 14:40 GMT
Monitoring - We are continuing to monitor this situation, some email has been observed to be delivered to Gmail inboxes where some are still being delivered to spam folders. There does not appear to be any one particular root cause for this. Some configuration changes are currently being tested that may improve deliverability. We will update further if this situation changes.
Feb 14, 13:10 GMT
Update - Extensive tests have been performed to identify what the root cause(s) may be for this recent change. Work is ongoing to try and improve deliverability to Gmail.
Feb 9, 15:33 GMT
Identified - We have identified that emails to Gmail are landing in spam folders. We're working on a number of things to return our email reputation with Google to previous levels.

We’re sorry for the impact on you and your customers. We will update you in as soon as possible with the latest information.

Feb 8, 09:44 GMT
Applications & API Operational
90 days ago
99.89 % uptime
Today
Main Platform & API ? Operational
90 days ago
99.67 % uptime
Today
New Platform Features ? Operational
90 days ago
99.88 % uptime
Today
Insights Reporting Operational
90 days ago
100.0 % uptime
Today
Keyword Search Operational
90 days ago
100.0 % uptime
Today
Processing & Workflow Operational
90 days ago
100.0 % uptime
Today
Background Processing ? Operational
90 days ago
100.0 % uptime
Today
Workflow Processing Operational
90 days ago
100.0 % uptime
Today
Email & SMS Operational
90 days ago
99.99 % uptime
Today
Outbound Email Operational
90 days ago
99.98 % uptime
Today
Inbound Email Operational
90 days ago
100.0 % uptime
Today
Outbound SMS Operational
90 days ago
100.0 % uptime
Today
Inbound SMS Operational
90 days ago
100.0 % uptime
Today
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 16, 2022

No incidents reported today.

Aug 15, 2022
Resolved - This incident has been resolved.
Aug 15, 14:18 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 13:22 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 15, 13:16 BST
Investigating - We have had reports of Journeys taking a long time to load. This is currently being investigated.
Aug 15, 13:01 BST
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022
Resolved - This incident has been resolved.
Aug 6, 16:52 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 16:48 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 6, 16:47 BST
Investigating - We have been alerted to a problem with our New Platform Features (Journeys, Appointments, Secure Document Upload, Zapier app). We’re aware of the issue and are working on it urgently.

We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you soon with the latest information.

Aug 6, 16:39 BST
Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.