Monitoring - We identified the cause of the issue as an erroneous deployment of a software component. This component has been restored to the correct version now. Any current users will need to refresh their browsers to reload.

We will monitor the situation and investigate how and why this software component was updated.
Jan 14, 20:30 GMT
Update - We are continuing to investigate this issue. We will aim to update here within the next 30 mins.
Jan 14, 20:04 GMT
Investigating - There's currently an issue with accessing journeys & appointments which we are just investigating.
Jan 14, 19:31 GMT
Update - Yahoo have responded to a third follow up request with exactly the same canned response. We are still seeing some email being delayed delivering to Yahoo email servers and a small number of failures.
Jan 10, 09:56 GMT
Monitoring - Changing the status of this issue to 'Monitoring'
Jan 6, 11:21 GMT
Update - We are continuing to monitor the situation. While a lot of bulk emails are being delivered successfully to Yahoo, we are still seeing some continue to be delayed and fail. We are still awaiting a response from Yahoo support.
Jan 6, 11:21 GMT
Identified - Our engineers have identified an issue with all bulk email being prevented from delivering to Yahoo email servers. This affects email addresses with the following domains:
- yahoo.com
- yahoo.co.uk
- aol.com
- rocketmail.com
- sky.com

Only our bulk email route is affected (emails sent from workflows and bulk actions). Transactional emails continue to have very good deliverability.

We are in contact with Yahoo email support to try and resolve this issue and we have taken action to attempt to route around the problem. Bulk email is now being delivered to Yahoo, though some emails are significantly delayed and a small number are still failing.

We will keep you updated with the situation.
Jan 5, 08:01 GMT
Applications & API Operational
Main Platform & API ? Operational
New Platform Features ? Operational
Insights Reporting Operational
Keyword Search Operational
Processing & Workflow Operational
Background Processing ? Operational
Workflow Processing Operational
Email & SMS Degraded Performance
Outbound Email Degraded Performance
Inbound Email Operational
Outbound SMS Operational
Inbound SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 18, 2022

No incidents reported today.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

Unresolved incident: Issue accessing Journeys & Appointments.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

Unresolved incident: Deliverability issues to Yahoo mail servers.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022
Jan 5, 2022
Jan 4, 2022

No incidents reported.