Monitoring - Internal testing has found an issue with sending bulk emails to Microsoft servers. This includes domains like outlook.com, live.co.uk, live.com, hotmail.co.uk, hotmail.com, etc.

In most cases, a substantial delay is being seen so emails should find their way to the recipient after a varied amount of time; sometimes after more than an hour has passed. Some emails sent before today may not have been delivered at all due to retry attempts being exhausted.

We are still investigating the full impact of this.

For now, steps have been taken to avoid any emails from being lost but delays could still be seen.

This issue will be updated once we have further information. In the meantime, sorry for any problems this may have caused.
May 17, 12:54 BST
Applications & API Operational
Main Platform & API ? Operational
New Platform Features ? Operational
Insights Reporting Operational
Keyword Search Operational
Processing & Workflow Operational
Background Processing ? Operational
Workflow Processing Operational
Email & SMS Degraded Performance
Outbound Email Degraded Performance
Inbound Email Operational
Outbound SMS Operational
Inbound SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021

Unresolved incident: Issues with sending bulk emails to Microsoft servers.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021
Resolved - This incident has been resolved.
May 10, 16:35 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 15:10 BST
Identified - The issue has been identified and a fix is being implemented.
May 10, 14:04 BST
Investigating - A small number of customers have reported an intermittent problem when submitting Journeys. Where the submission fails, subsequent actions may also be affected. We’re aware of the issue and are working on it.

We’re sorry to those people seeing this issue. Please be assured that our teams are working hard to investigate the problem, and we will update you soon with the latest information.
May 10, 13:54 BST
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.