FLG Status

All Systems Operational

Applications & API Operational

Main Platform & API Operational

New Platform Features Operational

Insights Reporting Operational

Keyword Search Operational

Processing & Workflow Operational

Background Processing Operational

Workflow Processing Operational

Email & SMS Operational

Outbound Email Operational

Inbound Email Operational

Outbound SMS Operational

Inbound SMS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2020

No incidents reported today.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

Customers are experiencing problems setting the Introducer for leads using the API

Resolved - Between approx. 11:35am & 13:35pm Leads being referred via the API did not have an introducer set. Sending 1234 for instance, would not have set any introducer.
This is resolved but may impact you if you are receiving leads from an Introducer set as a 'Partner (introducer) in FLG.
In which case, you might want to update those leads received in this time. It might be that you set a fixed cost per lead when they are received (or updated). If you have any questions or would like help here just call or email our support team (we're more than happy to help!)
Oct 14, 14:50 BST

Monitoring - A fix has been implemented and is now being monitored.
Oct 14, 13:42 BST

Investigating - Some customers are seeing a problem setting the Introducer for leads using the API. We’re aware of the issue and are working on it urgently.

We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you within the next 30 minutes.
Oct 14, 13:38 BST

Oct 13, 2020

No incidents reported.

Oct 12, 2020

Lead APIs Failing

Resolved - We can confirm that reverting an earlier deployment has resolved the validation issue in the lead API.

We apologise for the disruption this has caused our customers this evening.
Oct 12, 18:36 BST

Monitoring - We believe we have identified the cause of the issue as some validation in a lead API.

A recent deployment has been reverted and we will continue to monitor the situation.
Oct 12, 18:19 BST

Investigating - Our engineers are currently investigating a report of journeys failing.

We will update when we have more information.
Oct 12, 18:09 BST

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.