All Systems Operational
Applications & API Operational
Main Platform & API ? Operational
New Platform Features ? Operational
Insights Reporting Operational
Keyword Search Operational
Processing & Workflow Operational
Background Processing ? Operational
Workflow Processing Operational
Email & SMS Operational
Outbound Email Operational
Inbound Email Operational
Outbound SMS Operational
Inbound SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2020

No incidents reported today.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - Between approx. 11:35am & 13:35pm Leads being referred via the API did not have an introducer set. Sending 1234 for instance, would not have set any introducer.
This is resolved but may impact you if you are receiving leads from an Introducer set as a 'Partner (introducer) in FLG.
In which case, you might want to update those leads received in this time. It might be that you set a fixed cost per lead when they are received (or updated). If you have any questions or would like help here just call or email our support team (we're more than happy to help!)
Oct 14, 14:50 BST
Monitoring - A fix has been implemented and is now being monitored.
Oct 14, 13:42 BST
Investigating - Some customers are seeing a problem setting the Introducer for leads using the API. We’re aware of the issue and are working on it urgently.

We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you within the next 30 minutes.
Oct 14, 13:38 BST
Oct 13, 2020

No incidents reported.

Oct 12, 2020
Resolved - We can confirm that reverting an earlier deployment has resolved the validation issue in the lead API.

We apologise for the disruption this has caused our customers this evening.
Oct 12, 18:36 BST
Monitoring - We believe we have identified the cause of the issue as some validation in a lead API.

A recent deployment has been reverted and we will continue to monitor the situation.
Oct 12, 18:19 BST
Investigating - Our engineers are currently investigating a report of journeys failing.

We will update when we have more information.
Oct 12, 18:09 BST
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.