All Systems Operational
Applications & API Operational
Main Platform & API ? Operational
New Platform Features ? Operational
Insights Reporting Operational
Keyword Search Operational
Processing & Workflow Operational
Background Processing ? Operational
Workflow Processing Operational
Email & SMS Operational
Outbound Email Operational
Inbound Email Operational
Outbound SMS Operational
Inbound SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ongoing system migration activities Jun 4, 21:00 - Jun 15, 21:00 BST
** What is happening? **

We're currently migrating the FLG product to a new hosting platform. We're in the final phases of the project which has been ongoing for a number of months.

This extended maintenance window covers a number of incremental changes we will make out of hours to gradually direct application traffic to the new platform whilst monitoring the results closely. Other parts of the system are already operating on the new platform. This extended window may be supported by shorter maintenance messages/windows where there's a specific activity you should know about.

** Why are you doing this? **

We strive to use the most modern tools and services to ensure we maintain a robust platform. The new platform is more flexible and will allow us to deploy new features more quickly.

** Will it affect me? **

We do not expect users to be affected so please contact our support team if you see any problems. The changes should be transparent to users.

** What do I need to do? **

No action is needed by customers.
Posted on Jun 3, 11:21 BST
Please refer to https://status.getflg.com/incidents/vlj46pnv1pp3 for further background information on the ongoing migration project this is associated with.

This specific maintenance window covers the first partial switch over of application traffic to the new platform. The results will be monitored closely during this window.

No impact on customers is anticipated and no action is needed by customers.
Posted on Jun 3, 11:33 BST
Past Incidents
Jun 3, 2020
Resolved - This incident is now resolved. To confirm, the impact we saw here was for Importing leads only. Uploading a spreadsheet seemed to create multiple leads. This is now working correctly and you can now continue to upload your leads as usual. Sorry for the wait there!.
Jun 3, 10:22 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 3, 10:09 BST
Investigating - We are currently investigating this issue.
Jun 3, 09:46 BST
Jun 2, 2020
Resolved - We are aware that some webhooks were executed multiple times between 09:45 and 10:05. The cause has been identified and we are currently assessing customer impact. Sorry if your morning has been affected by this.
Jun 2, 10:00 BST
Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Completed - The scheduled maintenance has been completed.
May 22, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 21:01 BST
Scheduled - ** What is happening? **

We will be undergoing planned maintenance at this time to upgrade the part of the system responsible for processing and workflows.

** Why are you doing this? **

This is an important step in a large migration project.

** Will it affect me? **

It's possible you may see a slowdown if using workflows, imports, exports and reports during this window.

** What do I need to do? **

No action is needed by customers but you may wish to avoid carrying out time sensitive tasks during this window.
May 21, 16:05 BST
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.