All Systems Operational
Applications & API Operational
Main Platform & API ? Operational
New Platform Features ? Operational
Insights Reporting Operational
Keyword Search Operational
Processing & Workflow Operational
Background Processing ? Operational
Workflow Processing Operational
Email & SMS Operational
Outbound Email Operational
Inbound Email Operational
Outbound SMS Operational
Inbound SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2021

No incidents reported today.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021
Resolved - This incident is now resolved.

The 'lead received' event was not firing correctly which meant that actions usually happening on event 'received' were not triggered between 8am and 3:30pm today.

We recommend checking any leads received in this window and ensuring the correct events have taken place and the leads have the correct status.

We're very sorry this happened and we will share the content of our post-mortem with customers once concluded.

Should more information or help be needed then please get in touch with the team.
Apr 17, 17:42 BST
Monitoring - A fix has been applied and we are monitoring the results.
Apr 17, 16:07 BST
Update - A number of the team are continuing to investigate the current issue. We hope to have a positive update very soon and will provide a further update within 1 hour.
Apr 17, 15:12 BST
Update - We are continuing to investigate this issue.
Apr 17, 12:59 BST
Update - We are continuing to investigate this issue.
Apr 17, 12:58 BST
Update - We are continuing to investigate this issue.
Apr 17, 12:57 BST
Update - We are continuing to investigate this issue. The problems with these lead actions are still being identified & explored before we can confirm an ETA to resolve. We will ensure further information is posted (as soon as we can). Regular updates will continue whilst we look to resolve.
Apr 17, 12:54 BST
Update - We are continuing to investigate this issue and will ensure further information is posted in the next 30 minutes. Regular updates will continue whilst we look to resolve.
Apr 17, 12:03 BST
Update - There are reports of lead actions not being triggered this can include webhooks, assigning leads and starting workflows we are still investigating but have the team working on this issue now. We will update here when the problem is identified and look to resolve as soon as we can.
Apr 17, 11:07 BST
Investigating - We are currently investigating system issues more details to follow ..
Apr 17, 10:24 BST
Completed - The scheduled maintenance has been completed.
Apr 17, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 BST
Scheduled - ** What is happening? **

During this window we will be upgrading the primary database and running maintenance on a database table.

** Why are you doing this? **

We constantly monitor the performance of our systems and have identified a change that is needed to improve database performance and keep FLG running smoothly

** Will it affect me? **

There will a brief loss of service for a few minutes at the start of the maintenance window while the primary database is restarted then during the rest of the maintenance window, keyword search in the user interface will not reflect any changes from new and updated leads. Keyword search indexes will be updated once the maintenance work has completed.

We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users.

** What do I need to do? **

No action is needed by customers.
Apr 9, 14:49 BST
Apr 16, 2021
Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.