All Systems Operational
Applications & API Operational
Main Platform & API ? Operational
New Platform Features ? Operational
Insights Reporting Operational
Keyword Search Operational
Processing & Workflow Operational
Background Processing ? Operational
Workflow Processing Operational
Email & SMS Operational
Outbound Email Operational
Inbound Email Operational
Outbound SMS Operational
Inbound SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Database Maintenance Jul 11, 23:00 - Jul 12, 07:00 BST
** What is happening? **

During this maintenance window we will be upgrading a database table.

** Why are you doing this? **

We constantly monitor the performance of our systems and have identified a change that is needed to improve database performance and keep FLG running smoothly

** Will it affect me? **

During the maintenance window, keyword search in the user interface will not reflect any changes from new and updated leads. Keyword search indexes will be updated once the maintenance work has completed.

We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users.

** What do I need to do? **

No action is needed by customers.
Posted on Jul 7, 14:33 BST
Past Incidents
Jul 10, 2020

No incidents reported today.

Jul 9, 2020
Completed - The scheduled maintenance has been completed.
Jul 9, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:31 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 14:29 BST
Scheduled - ** What is happening? **

During this maintenance window we will be updating a database configuration.

** Why are you doing this? **

We constantly monitor the performance of our systems and have identified a change that is needed to improve database performance and keep FLG running smoothly

** Will it affect me? **

We do not expect users to be affected so please contact our support team if you see any problems. The changes should be transparent to users.

** What do I need to do? **

No action is needed by customers.
Jul 7, 14:23 BST
Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 BST
Scheduled - ** What is happening? **

During this maintenance window we will be changing how traffic is routed to the new platform.

We're currently migrating the FLG product to a new hosting platform. We're in the final phases of the project which has been ongoing for a number of months.

** Why are you doing this? **

We strive to use the most modern tools and services to ensure we maintain a robust platform. The new platform is more flexible and will allow us to deploy new features more quickly.

** Will it affect me? **

We do not expect users to be affected so please contact our support team if you see any problems. The changes should be transparent to users.

** What do I need to do? **

No action is needed by customers.
Jun 23, 14:51 BST
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.