FLG Status

All Systems Operational

Applications & API Operational

Main Platform & API Operational

New Platform Features Operational

Insights Reporting Operational

Keyword Search Operational

Processing & Workflow Operational

Background Processing Operational

Workflow Processing Operational

Email & SMS Operational

Outbound Email Operational

Inbound Email Operational

Outbound SMS Operational

Inbound SMS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 3, 2020

No incidents reported today.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

Scheduled maintenance for system upgrade

Completed - The scheduled maintenance has been completed.
Jun 30, 22:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 BST

Scheduled - ** What is happening? **

During this maintenance window we will be changing how traffic is routed to the new platform.

We're currently migrating the FLG product to a new hosting platform. We're in the final phases of the project which has been ongoing for a number of months.

** Why are you doing this? **

We strive to use the most modern tools and services to ensure we maintain a robust platform. The new platform is more flexible and will allow us to deploy new features more quickly.

** Will it affect me? **

We do not expect users to be affected so please contact our support team if you see any problems. The changes should be transparent to users.

** What do I need to do? **

No action is needed by customers.
Jun 23, 14:51 BST

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

Scheduled maintenance for system upgrade

Completed - The scheduled maintenance has been completed.
Jun 25, 22:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 21:00 BST

Scheduled - ** What is happening? **

During this maintenance window we will be switching over application traffic to the new platform having done a temporary switch previously.

We're currently migrating the FLG product to a new hosting platform. We're in the final phases of the project which has been ongoing for a number of months.

** Why are you doing this? **

We strive to use the most modern tools and services to ensure we maintain a robust platform. The new platform is more flexible and will allow us to deploy new features more quickly.

** Will it affect me? **

We do not expect users to be affected so please contact our support team if you see any problems. The changes should be transparent to users.

** What do I need to do? **

No action is needed by customers.
Jun 23, 14:47 BST

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

Scheduled maintenance for system upgrade

Completed - The scheduled maintenance has been completed.
Jun 22, 22:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:00 BST

Scheduled - ** What is happening? **

During this maintenance window we will be making a temporary change to the application as part of a phased migration. The change will be reverted during this maintenance window too and the results analysed.

We're currently migrating the FLG product to a new hosting platform. We're in the final phases of the project which has been ongoing for a number of months.

** Why are you doing this? **

We strive to use the most modern tools and services to ensure we maintain a robust platform. The new platform is more flexible and will allow us to deploy new features more quickly.

** Will it affect me? **

We do not expect users to be affected so please contact our support team if you see any problems. The changes should be transparent to users.

** What do I need to do? **

No action is needed by customers.
Jun 18, 14:54 BST

Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.

Jun 19, 2020

Scheduled maintenance for system upgrade

Completed - The scheduled maintenance has been completed.
Jun 19, 23:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 21:00 BST

Scheduled - ** What is happening? **

During this maintenance window we will be making a change to the inbuilt FLG webhook integrations. This mostly affects dialler integrations.

We're currently migrating the FLG product to a new hosting platform. We're in the final phases of the project which has been ongoing for a number of months.

** Why are you doing this? **

We strive to use the most modern tools and services to ensure we maintain a robust platform. The new platform is more flexible and will allow us to deploy new features more quickly.

** Will it affect me? **

We do not expect any users to be affected so please contact our support team if you see any problems. The changes should be transparent to users.

The change is to the inbuilt FLG webhook integrations listed under 'Webhook Type' - Difference Dialler, Easycallnow Dialler, DXI Dialler, VICIDIAL Dialler, Connex Dialler and BrightOffice Cases CRM.

** What do I need to do? **

No action is needed by customers.
Jun 18, 14:52 BST