FLG Status

All Systems Operational

Applications & API Operational

Main Platform & API Operational

New Platform Features Operational

Insights Reporting Operational

Keyword Search Operational

Processing & Workflow Operational

Background Processing Operational

Workflow Processing Operational

Email & SMS Operational

Outbound Email Operational

Inbound Email Operational

Outbound SMS Operational

Inbound SMS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 1, 2021

No incidents reported today.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

Connection Issues

Resolved - This incident has been resolved.
Jul 29, 20:49 BST

Monitoring - A fix has been implemented and we'll now keep monitoring
Jul 29, 14:37 BST

Investigating - We're just investigating an issue with connecting to the database .. we're noticing pages are loading slowly
Jul 29, 14:34 BST

Customers are experiencing delays with scheduled Insights reports

Resolved - This incident has been resolved.
Jul 29, 10:48 BST

Monitoring - Some customers have reported that Insights reports expected this morning have not arrived based on their schedule.

We identified an issue with the Insights worker at around 09.45. It's now back up and running and clearing the backlog of scheduled reports. This means that reports planned for earlier this morning may still arrive late and that reports scheduled for 10.00 onwards may be delayed. We're monitoring the workload carefully and may need to proactively manage the backlog to ensure the system continues to operate correctly for users. If your report does not arrive then we recommend running it manually this afternoon.

We’ll continue to monitor and will close this incident once everything is back to normal.
Jul 29, 10:08 BST

Database Switchover

Completed - The scheduled maintenance has been completed.
Jul 29, 00:00 BST

Verifying - The switchover to the new database has completed, we will continue to monitor.
Jul 28, 23:40 BST

Update - Preparation and verification tasks took longer than anticipated. As a result the maintenance window will be extended to allow time for the work to be completed.
Jul 28, 22:56 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 BST

Scheduled - During this maintenance window we will be switching over the whole of FLG to a new database. The reasons for the switchover are to increase resiliency of the FLG database layer, improve performance for our users and allow us to roll out new database versions in the future without any service interruptions.

During the maintenance window there will be a period of around 5 minutes when all background job and workflow processing will be paused to allow the switchover to take place.

During the actual switchover we expect a period of about 1 or 2 minutes of intermittent service while all services switch over to the new configuration.

Prior to the maintenance work beginning we will confirm contact details for out of hours support

*** ADDITIONAL SUPPORT ARRANGEMENTS ***

We will be monitoring our support inbox during the maintenance window and will start monitoring it again from 07.00 on Thursday 29th July should any of our customers need to contact us immediately after the work has completed.

Please email support@getflg.com as normal and your email will be picked up. All additional support will be provided by email so please do not call. Our support telephone number will open as normal at 09.00 on Thursday 29th July.
Jul 21, 09:41 BST

Jul 28, 2021

Retrospective: Problem sending automated emails

Resolved - Between approximately 13.20 and 17.30 on Wednesday 28th July, automated emails triggered by lead actions or workflows were not sending correctly due to a problem with email templates. We reverted a previous change in order to remove the issue whilst further investigating. The root cause has now been identified and we will re-deploy our changes soon including the fix.

We are sorry for any disruption this may have caused you and your customers. You may wish to review leads to ensure that your customers received all key email communications intended during this period.
Jul 28, 13:30 BST

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.