Update - The team is still working on improving deliverability to Google. Recent changes have not had the desired affect and we still see emails finding their way into spam folders. We are continuing to dedicate resource to the investigation and fix of this issue and have defined our next steps. We will continue to update you on this situation as we progress and apologise that efforts to date have not resolved the issue.
Apr 27, 17:11 BST
Update - We are continuing to monitor this situation and are exploring what further changes can be made which may improve Gmail email routing. As before, there does not appear to be any one particular root cause for this. We will update further if this situation changes.
Apr 7, 08:48 BST
Update - We are continuing to monitor this situation and will start collecting additional metrics to help us gain more understanding. As before, there does not appear to be any one particular root cause for this. We will update further if this situation changes.
Mar 10, 08:35 GMT
Update - We have made further improvements and are continuing to monitor this situation. As before, there does not appear to be any one particular root cause for this. We will update further if this situation changes.
Feb 25, 14:40 GMT
Monitoring - We are continuing to monitor this situation, some email has been observed to be delivered to Gmail inboxes where some are still being delivered to spam folders. There does not appear to be any one particular root cause for this. Some configuration changes are currently being tested that may improve deliverability. We will update further if this situation changes.
Feb 14, 13:10 GMT
Update - Extensive tests have been performed to identify what the root cause(s) may be for this recent change. Work is ongoing to try and improve deliverability to Gmail.
Feb 9, 15:33 GMT
Identified - We have identified that emails to Gmail are landing in spam folders. We're working on a number of things to return our email reputation with Google to previous levels.

We’re sorry for the impact on you and your customers. We will update you in as soon as possible with the latest information.

Feb 8, 09:44 GMT
Applications & API Operational
Main Platform & API ? Operational
New Platform Features ? Operational
Insights Reporting Operational
Keyword Search Operational
Processing & Workflow Operational
Background Processing ? Operational
Workflow Processing Operational
Email & SMS Operational
Outbound Email Operational
Inbound Email Operational
Outbound SMS Operational
Inbound SMS Operational
Other ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 27, 2022

No incidents reported today.

May 26, 2022
Resolved - This incident has been resolved.
May 26, 11:08 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 09:02 BST
Identified - The issue has been identified and a fix is being implemented.
May 26, 08:54 BST
Update - We are continuing to investigate this issue.
May 25, 15:39 BST
Update - We are continuing to investigate this issue.
May 25, 12:01 BST
Investigating - Our upstream SMS provider is currently experiencing an issue which is affecting our ability to send SMS to the Three (3) mobile network due to a malformed country code (+44).

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will continue to relay updates to you with the latest information. We’re sorry for the impact this will be having on you.

May 25, 09:13 BST
May 25, 2022
May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Resolved - The main contact number is now working.
May 19, 12:26 BST
Investigating - FLG's main contact number (01282 798 545) is currently unreachable. This is being looked into.

If you need to contact our team the following temporary numbers can be used:
Support - 01282 216314
Sales - 01282 216310
Payments - 01282 216309

You can also reach out for support by emailing support@getflg.com

May 19, 10:12 BST
May 18, 2022

No incidents reported.

May 17, 2022
Resolved - System performance is now back to normal.
May 17, 10:43 BST
Investigating - We are receiving some reports of general system slowness.

Sorry for any problems this may be causing. This is being looked into as a top priority and we'll provide an update as soon as we can.

May 17, 09:23 BST
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.