All Systems Operational
Applications & API Operational
Main Platform & API ? Operational
New Platform Features ? Operational
Insights Reporting Operational
Keyword Search Operational
Processing & Workflow Operational
Background Processing ? Operational
Workflow Processing Operational
Email & SMS Operational
Outbound Email Operational
Inbound Email Operational
Outbound SMS Operational
Inbound SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2019

No incidents reported today.

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019
Resolved - This incident has been resolved.
Dec 2, 12:41 GMT
Monitoring - We have been running with fewer than necessary resources due to some maintenance operations overrunning. This means that customers have been dealing with slower access to the app than usual this morning. We have now restored full operation and are monitoring the situation.
Dec 2, 12:01 GMT
Investigating - We are currently investigating this issue.
Dec 2, 10:31 GMT
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Resolved - This incident has been resolved.
Nov 28, 16:16 GMT
Monitoring - At around 13:15 today we made a change to not support old and insecure TLS versions 1.0 and 1.1. As all browsers and most servers now support the more recent (and secure) TLS 1.2, we didn't anticipate this would cause a problem. However it did cause issues in a small number of cases.

We reverted this change at 4pm. We will phase this change progressively over a number of months instead (beginning with withdrawing support for TLS 1.0), and will be in contact via email with a timetable.

Note that TLS versions 1.0 and 1.1 are no longer secure, and not supported by any modern browser or OS. For this reason we didn't anticipate any problems but in hindsight this should have been a change that was notified to users of our API.
Nov 28, 16:12 GMT
Investigating - We are currently investigating this issue.
Nov 28, 15:58 GMT