All Systems Operational

About This Site

This page provides current/historic status and scheduled maintenance information for all FLG's products and services including FLG (https://getflg.com) and Flow XO (https://flowxo.com).

Uptime over the past 90 days. View historical uptime.
FLG Operational
90 days ago
100.0 % uptime
Today
Flow XO Operational
90 days ago
100.0 % uptime
Today
FLG Insights Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019

No incidents reported.

Jul 17, 2019
Slack message failures
Resolved - This incident has been resolved.
Jul 17, 16:27 BST
Monitoring - From around 13:00 UTC, some Slack messages have been failing. We have implemented a fix and are monitoring the situation.
Jul 17, 15:26 BST
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Problems with API requests and responses
Resolved - We have received no reports of issues linked to this incident so it will be closed. Please contact our support team if you have any further questions or problems.
Jul 10, 15:43 BST
Update - Customers may have seen unexpected API responses (when creating/updating leads, or possibly using any of our other API's), between approximately 09:30 and 14:30 today. This has caused some customers to see duplicate leads as their sites retried requests that were actually successful.

If you're still seeing problems, please contact our support team so we can investigate further. We believe the problems are resolved but are still investigating the cause.
Jul 9, 16:43 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 16:39 BST
Investigating - We have received a number of reports of API associated problems which we are investigating.
Jul 9, 16:15 BST
Jul 9, 2019
Delayed background jobs (webhooks, lead actions, etc.)
Resolved - All background jobs are now up-to-date. The delays started around 2:30 today, and relate to the other incident we are currently investigating (API issues).
Jul 9, 16:40 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 16:37 BST
Investigating - We are currently investigating this issue.
Jul 9, 16:22 BST
No access to FLG Journeys, FLG Appointments and FLG Voice
Resolved - The final fix for this issue was deployed around 14:00 on 08/07/19. It was tested and then monitored overnight with no residual or repeat issues. Thank you for your patience whilst we got to the bottom of this problem.
Jul 9, 08:37 BST
Update - The temporary solution we have put in place is working well and everything is operating correctly. Discussions with our hosting company about a permanent fix may take some time so updates on this incident will no longer be routine and will instead only happen when there is an activity or change which will affect customers. Thank you for your patience.
Jul 8, 12:17 BST
Update - We are continuing to work on a fix for this issue.
Jul 8, 11:46 BST
Identified - We have implemented a temporary workaround to get things operational again but are still working on the final resolution.
Jul 8, 11:13 BST
Update - We are working to investigate this issue with our hosting company and believe it to be down to our 'load balancer'. We will keep you up to date with progress. Apologies for the inconvenience this may be causing.
Jul 8, 10:45 BST
Update - We are continuing to investigate this issue.
Jul 8, 10:12 BST
Investigating - We are currently investigating this issue.
Jul 8, 09:39 BST
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

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