All Systems Operational
Applications & API Operational
Main Platform & API ? Operational
New Platform Features ? Operational
Insights Reporting Operational
Keyword Search Operational
Processing & Workflow Operational
Background Processing ? Operational
Workflow Processing Operational
Email & SMS Operational
Outbound Email Operational
Inbound Email Operational
Outbound SMS Operational
Inbound SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 15:54 BST
Scheduled - **What is happening?**

We're making an important change to FLG which may require you to make changes to other systems.

FLG is migrating the part of our product which is responsible for processing and workflows to a new hosting platform at 21.00 (9pm) on Wednesday 23rd September 2020. This will result in a change to IP addresses outbound FLG requests are sent from. This change will be temporarily reversed at 12.00 (noon) on Thursday 24th September 2020. This is called a 'brownout' and allows customers to identify any problems. Before this brownout, any 3rd party systems using an allowed list to recognise the FLG IP addresses must be updated or requests may begin to fail.

At 21.00 (9pm) on Wednesday 30th September 2020, the change will again be implemented, this time permanently.

We have provided the new IP addresses to all customers by email so please get in touch if you have not received this email.

Once the switch is done and everything is working well, we'll let you know when you can remove the old IP addresses from your allowed list(s). Please do not do this until instructed to avoid potential interruptions in your service.

**Why are you doing this?**

This is the final part of a programme to migrate our infrastructure to a new hosting partner.

**Will it affect me?**

The change only affects customers who use an allowed list to prevent unauthorised traffic into 3rd party system and require FLG to communicate with that system.

**What do I need to do?**

Identify all 3rd party systems using an allowed list to recognise the FLG IP addresses. Those systems need to be updated to add the above IP addresses.

Unfortunately, we don't know which of your systems are affected but there are various places to check:

- In-built integrations e.g. dialler webhooks for systems like VICIDIAL, Connex and Hostcomm
- Partner referrals using internet delivery set up in Partners > Settings
- Custom webhooks

It's important that you audit your systems carefully.

Once the switch is done and everything is working well, you can remove the old IP addresses from your whitelist. We'll tell you when that can safely be done.

**When will the change happen?**

We're currently scheduling the change to happen at 21.00 (9pm) on Wednesday 23rd September 2020. This change will be temporarily reversed at 12.00 (noon) on Thursday 24th September 2020. At 21.00 (9pm) on Wednesday 30th September 2020, the change will again be implemented, this time permanently.

Let us know if you have any questions at all. We're here to help.
Jul 21, 11:49 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 15:56 BST
Scheduled - **What is happening?**

We're making an important change to FLG which may require you to make changes to other systems.

FLG is migrating the part of our product which is responsible for processing and workflows to a new hosting platform at 21.00 (9pm) on Wednesday 23rd September 2020. This will result in a change to IP addresses outbound FLG requests are sent from. This change will be temporarily reversed at 12.00 (noon) on Thursday 24th September 2020. This is called a 'brownout' and allows customers to identify any problems. Before this brownout, any 3rd party systems using an allowed list to recognise the FLG IP addresses must be updated or requests may begin to fail.

At 21.00 (9pm) on Wednesday 30th September 2020, the change will again be implemented, this time permanently.

We have provided the new IP addresses to all customers by email so please get in touch if you have not received this email.

Once the switch is done and everything is working well, we'll let you know when you can remove the old IP addresses from your allowed list(s). Please do not do this until instructed to avoid potential interruptions in your service.

**Why are you doing this?**

This is the final part of a programme to migrate our infrastructure to a new hosting partner.

**Will it affect me?**

The change only affects customers who use an allowed list to prevent unauthorised traffic into 3rd party system and require FLG to communicate with that system.

**What do I need to do?**

Identify all 3rd party systems using an allowed list to recognise the FLG IP addresses. Those systems need to be updated to add the above IP addresses.

Unfortunately, we don't know which of your systems are affected but there are various places to check:

- In-built integrations e.g. dialler webhooks for systems like VICIDIAL, Connex and Hostcomm
- Partner referrals using internet delivery set up in Partners > Settings
- Custom webhooks

It's important that you audit your systems carefully.

Once the switch is done and everything is working well, you can remove the old IP addresses from your whitelist. We'll tell you when that can safely be done.

**When will the change happen?**

We're currently scheduling the change to happen at 21.00 (9pm) on Wednesday 23rd September 2020. This change will be temporarily reversed at 12.00 (noon) on Thursday 24th September 2020. At 21.00 (9pm) on Wednesday 30th September 2020, the change will again be implemented, this time permanently.

Let us know if you have any questions at all. We're here to help.
Aug 21, 12:58 BST
Past Incidents
Sep 21, 2020

No incidents reported today.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Resolved - This incident has been resolved. Customers were unable to search for leads between 10.39 and 10.46 this morning. It was caused by a problem up stream with a 3rd party service we use for keyword search.

We're already planning a migration of this service in the coming weeks which we believe will resolve the issue we saw and provide us with better monitoring tools. In the meantime, we are sorry you were unable to search for leads this morning.
Sep 16, 11:15 BST
Update - We are continuing to monitor for any further issues.
Sep 16, 11:01 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 11:01 BST
Investigating - All customers are unable to use keyword search to find leads. We’re aware of the issue and are working on it urgently.

We’re really sorry. Please be assured that our teams are working hard to get everything up and running, and we will update you in 30 minutes with the latest information.
Sep 16, 10:50 BST
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Resolved - This issue has now been resolved. We're very sorry for the disruption this morning.

Certain shortfalls have been identified due to the reliance on a third-party service. We are now taking steps to bring this in-house to avoid any future problems.
Sep 11, 12:23 BST
Monitoring - The issue has been resolved with the third-party service which means that the search leads feature is now working again. We are now continuing to monitor the situation.
Sep 11, 11:59 BST
Update - We are still chasing the third-party service provider for an update. As this is taking longer than we'd like we are exploring alternative solutions.

Thank you for your patience whilst we continue to work on this issue. An update will be posted again within the hour.
Sep 11, 11:53 BST
Identified - We have identified an issue with an integrated third-party service which we believe is the cause of the problem. We're currently reaching out to their support team to try and resolve.

Sorry for the continued disruption. An update will be posted here in another 30 minutes.
Sep 11, 11:23 BST
Update - We are continuing to investigate this issue.
Sep 11, 10:54 BST
Investigating - Some customers are seeing a problem with the search leads feature. We’re aware of the issue and are working on it urgently.

We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you in 30 minutes with the latest information.
Sep 11, 10:53 BST
Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.