FLG - Some email addresses are being incorrectly marked as invalid – Incident details

All systems operational

Some email addresses are being incorrectly marked as invalid

Resolved
Degraded performance
Started over 1 year agoLasted 8 days

Affected

Email & SMS

Operational from 7:32 PM to 7:32 PM, Degraded performance from 7:32 PM to 1:22 PM

Outbound Email

Operational from 7:32 PM to 7:32 PM, Degraded performance from 7:32 PM to 1:22 PM

Updates
  • Resolved
    UTC
    Resolved

    The update process has now completed and the status of all email addresses are now correct. Thank you for your patience whilst we have rectified this issue.

  • Update
    UTC
    Update

    The update process is still underway, and we are continuing to work on correcting the incorrectly marked email addresses. We’ll provide a further update tomorrow morning. Thank you for your continued patience and understanding.

  • Update
    UTC
    Update

    The update process is still underway, and we are continuing to work on correcting the incorrectly marked email addresses. We’ll provide a further update tomorrow morning. Thank you for your continued patience and understanding.

  • Update
    UTC
    Update

    The update process is still underway, and we are continuing to work on correcting the incorrectly marked email addresses. We’ll provide a further update after the weekend. Thank you for your continued patience and understanding.

  • Update
    UTC
    Update

    We are still in the process of updating the status of all incorrectly marked email addresses. This work is ongoing and may take several more days to complete. We will provide another update within 24 hours. Thank you for your continued patience.

  • Identified
    UTC
    Identified

    We have identified and resolved the issue and are now updating the status of all incorrectly marked email addresses. This process may take several days, but we will provide another update within 24 hours. Thank you for your patience.