FLG - Text messages are failing to send – Incident details

All systems operational

Text messages are failing to send

Resolved
Major outage
Started about 3 years agoLasted about 2 hours

Affected

Email & SMS

Operational from 11:21 AM to 11:21 AM, Major outage from 11:21 AM to 1:06 PM

Outbound SMS

Operational from 11:21 AM to 11:21 AM, Major outage from 11:21 AM to 1:06 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been traced back to a third party service. We are currently working with them to resolve this problem.

  • Investigating
    UTC
    Investigating

    We have had reports that text messages are failing to send from the system. This is being looked into as a top priority and an update will be posted here as soon as possible.