FLG - Issue with provider affecting SMS – Incident details

All systems operational

Issue with provider affecting SMS

Resolved
Degraded performance
Started over 4 years agoLasted about 2 hours

Affected

Email & SMS

Operational from 1:18 PM to 1:18 PM, Degraded performance from 1:18 PM to 3:25 PM

Outbound SMS

Operational from 1:18 PM to 1:18 PM, Degraded performance from 1:18 PM to 3:25 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    UTC
    Investigating

    We have had a report of a multi-segment SMS being cut off after one segment (160 characters). We have escalated this to our provider who is currently investigating. The problem may be intermittent because we have more than one SMS provider. The only workaround at present is to keep SMS to one segment (160 characters). We will resolve this incident once we have received confirmation the issue has been resolved or we have moved all traffic to a different provider. We will continue to relay updates to you as soon as we get them. We’re sorry for the impact this will be having on you.