FLG - Customers are experiencing problems with some links in emails – Incident details

All systems operational

Customers are experiencing problems with some links in emails

Resolved
Operational
Started almost 5 years agoLasted about 3 hours

Affected

Email & SMS

Operational from 8:11 AM to 11:13 AM

Outbound Email

Operational from 8:11 AM to 11:13 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we're monitoring the results. All links within emails should now work correctly.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We have received reports of email links not working and resulting in a message saying "Sorry, this link is invalid or may have expired" when clicked. We’re aware of the issue and are working on it. We will update you in the next hour with the latest information. We're sorry for the disruption to your day.