FLG - Reports of slow connections and 504 Gateway errors – Incident details

All systems operational

Reports of slow connections and 504 Gateway errors

Resolved
Degraded performance
Started almost 5 years agoLasted about 2 hours

Affected

Applications & API

Operational from 10:14 AM to 10:14 AM, Degraded performance from 10:14 AM to 12:16 PM

Main Platform & API

Operational from 10:14 AM to 10:14 AM, Degraded performance from 10:14 AM to 12:16 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Update
    Update

    Sorry if you are still seeing some issues - It seems there are still some residual issues which is causing some pages to load slowly - we are continuing to monitor and will look to resolve as soon as possible ... We will update here ~30 minutes

  • Monitoring
    Monitoring

    The system is operating as normal again. We will continue to monitor this closely before closing this incident. At 09.36 we saw failures on some of our hosts. This left a reduced number of hosts which were unable to accommodate the remaining system load. The system eventually self-healed and we are investigating what caused the initial hosts to fail. Sorry for any disruption that this caused you this morning.

  • Investigating
    Investigating

    We are currently investigating this issue.