FLG - Customers are experiencing problems setting the Introducer for leads using the API – Incident details

All systems operational

Customers are experiencing problems setting the Introducer for leads using the API

Resolved
Operational
Started over 4 years agoLasted about 1 hour

Affected

Applications & API

Operational from 12:38 PM to 1:50 PM

Main Platform & API

Operational from 12:38 PM to 1:50 PM

Updates
  • Resolved
    Resolved

    Between approx. 11:35am & 13:35pm Leads being referred via the API did not have an introducer set. Sending 1234 for instance, would not have set any introducer. This is resolved but may impact you if you are receiving leads from an Introducer set as a 'Partner (introducer) in FLG. In which case, you might want to update those leads received in this time. It might be that you set a fixed cost per lead when they are received (or updated). If you have any questions or would like help here just call or email our support team (we're more than happy to help!)

  • Monitoring
    Monitoring

    A fix has been implemented and is now being monitored.

  • Investigating
    Investigating

    Some customers are seeing a problem setting the Introducer for leads using the API. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you within the next 30 minutes.