FLG - Issues with workflow and lead processing – Incident details

All systems operational

Issues with workflow and lead processing

Resolved
Major outage
Started 5 months agoLasted about 19 hours

Affected

Processing & Workflow

Degraded performance from 5:30 PM to 11:30 PM, Operational from 11:30 PM to 12:40 PM

Background Processing

Degraded performance from 5:30 PM to 11:30 PM, Operational from 11:30 PM to 12:40 PM

Workflow Processing

Degraded performance from 5:30 PM to 11:30 PM, Operational from 11:30 PM to 12:40 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    After further review, we’ve identified an additional issue impacting workflow condition checks. In some cases, workflow steps may not trigger correctly.

    A fix is underway and we are prioritising resolution. We’ll share the next update as soon as possible. We’re sorry for the ongoing disruption.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Update
    UTC
    Update

    We have identified the issue and are working on a fix.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.