FLG - SMS delivery issues – Incident details

All systems operational

SMS delivery issues

Resolved
Degraded performance
Started 4 months agoLasted 34 minutes

Affected

Email & SMS

Degraded performance from 12:50 PM to 1:03 PM, Operational from 1:03 PM to 1:23 PM

Outbound SMS

Degraded performance from 12:50 PM to 1:03 PM, Operational from 1:03 PM to 1:23 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The issue affecting SMS sending has now been resolved following a fix implemented by our provider.

    SMS services are now operating as expected.

  • Investigating
    UTC
    Investigating

    We are currently experiencing issues sending SMS messages. This has been identified as an issue with an upstream provider.

    The provider is aware and actively working on a fix. We will continue to monitor the situation and provide updates as more information becomes available.