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Other - Operational
This incident has been resolved.
As a temporary solution we have disabled text message delivery tracking. This will stop the messages showing as failed and will also prevent the lead contact preferences from being automatically updated. Once we have confirmation that the issue with our SMS carrier is resolved the tracking will be enabled again.
We have been made aware that text messages are showing as failed when sent from the system. Where the recipient is valid the text messages are actually being delivered but a problem with our SMS carrier is incorrectly showing the messages as failed. This has been escalated with our SMS carrier for a fix to be implemented as soon as possible. Updates will be posted back here once this issue is resolved.
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
** What is happening? ** During this window we will be carrying out maintenance on our primary database instance. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for a few minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers.
No notices reported this month
** What is happening? ** During this window we will be carrying out maintenance on our primary database instance. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will will be a loss of service for up to 30 minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers.
This incident has been resolved. We are sorry for any inconvenience this may have caused. We will be conducting an internal investigation to identify the cause of this incident and identify any further action that we may need to take.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Apr 2023 to Jun 2023
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