FLG Status - Incident history

SMS delivery issues

Wed, 25 Mar 2026 12:50:23 +0000

Type: Incident

Duration: 34 minutes

Affected Components:

Mar 25, 12:50:23 GMT+0
Investigating - We are currently experiencing issues sending SMS messages. This has been identified as an issue with an upstream provider. The provider is aware and actively working on a fix. We will continue to monitor the situation and provide updates as more information becomes available..

Mar 25, 13:03:33 GMT+0
Monitoring - The issue affecting SMS sending has now been resolved following a fix implemented by our provider. SMS services are now operating as expected..

Mar 25, 13:23:55 GMT+0
Resolved - This incident has been resolved..

Bulk actions will be temporarily unavailable

Tue, 10 Mar 2026 06:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , ,

Mar 10, 06:00:00 GMT+0
Identified - The ability to carry out bulk actions will be unavailable while we implement system improvements. Automated emails send via lead actions or workflows will remain unaffected..

Mar 10, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Bulk actions will be temporarily unavailable

Mon, 2 Mar 2026 06:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , ,

Mar 2, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 2, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 2, 06:00:00 GMT+0
Identified - The ability to carry out bulk actions will be unavailable while we implement system improvements. Automated emails send via lead actions or workflows will remain unaffected..

Issues with workflow and lead processing

Thu, 26 Feb 2026 17:30:50 +0000

Type: Incident

Duration: 19 hours and 9 minutes

Affected Components: , ,

Feb 26, 17:30:50 GMT+0
Investigating - We are currently investigating this incident..

Feb 26, 18:07:50 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 26, 19:20:36 GMT+0
Identified - We have identified the issue and are working on a fix..

Feb 26, 19:52:06 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 26, 20:23:30 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 26, 21:05:16 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 26, 23:30:00 GMT+0
Resolved - This incident has been resolved..

Feb 26, 21:45:15 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 27, 10:27:43 GMT+0
Identified - After further review, we’ve identified an additional issue impacting workflow condition checks. In some cases, workflow steps may not trigger correctly. A fix is underway and we are prioritising resolution. We’ll share the next update as soon as possible. We’re sorry for the ongoing disruption..

Feb 27, 11:40:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 27, 12:40:00 GMT+0
Resolved - This incident has been resolved..

Database Maintenance

Tue, 17 Feb 2026 03:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , ,

Feb 17, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 17, 03:00:00 GMT+0
Identified - During this window we will be carrying out maintenance on our primary database instance. There may be a loss of service for up to 15 minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems..

Full system outage

Thu, 12 Feb 2026 10:26:56 +0000

Type: Incident

Duration: 31 minutes

Feb 12, 10:26:56 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 12, 10:46:25 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 12, 10:48:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 12, 10:58:08 GMT+0
Resolved - This incident has been resolved..

Scheduled Maintenance

Thu, 13 Nov 2025 05:30:00 +0000

Type: Maintenance

Duration: 45 minutes

Affected Components: , ,

Nov 13, 05:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 13, 06:14:57 GMT+0
Completed - Maintenance has completed successfully..

Nov 13, 05:30:00 GMT+0
Identified - We’ll be carrying out maintenance on our **search service** on **Thursday 13th November at 05:30 (UK time)**. This update keeps our search fast, reliable, and performing as it should. During this time, the following features will be temporarily unavailable: • Lead search and partner search within the FLG app • The Search Lead API endpoint • The Find Lead action in Zapier We expect the work to take **up to 90 minutes**. Everything will come back online automatically once the maintenance is complete..

FLG is down

Tue, 14 Oct 2025 12:55:45 +0000

Type: Incident

Duration: 1 hour and 1 minute

Oct 14, 13:56:43 GMT+0
Resolved - This incident has been resolved..

Oct 14, 12:55:45 GMT+0
Monitoring - We are aware of a brief outage of the system. A fix has been implemented and we are monitoring the results..

Email editor update

Tue, 7 Oct 2025 04:30:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: ,

Oct 7, 04:30:00 GMT+0
Identified - On 7th October between 05:30 and 07:30 (BST), bulk email sending and template editing will be temporarily unavailable while we release our new email editor to all customers. Automated emails, such as those triggered by lead actions and workflows, will continue to work as normal. However, users may not be able to send emails manually during this time. All other services will remain available, and full functionality will be restored once the maintenance is complete. No action is required on your part..

Oct 7, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 7, 06:30:00 GMT+0
Completed - Maintenance is now in progress.

Error when trying to bulk contact leads

Thu, 3 Apr 2025 12:17:16 +0000

Type: Incident

Affected Components: , ,

Apr 3, 13:54:06 GMT+0
Resolved - This incident has been resolved..

Apr 3, 12:45:08 GMT+0
Monitoring - We have successfully resolved the issue, and all systems are now operating as expected. Thank you for your patience. If you experience any further issues, please reach out to our support team..

Apr 3, 12:17:16 GMT+0
Investigating - We are aware of an issue affecting bulk contact functionality. Our team is actively investigating and working on a fix. We appreciate your patience and will provide updates as soon as possible..

SMS, letter, and email templates will be temporarily unavailable

Wed, 2 Apr 2025 19:30:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components:

Mar 28, 10:35:14 GMT+0
Identified - The ability to edit SMS, letter, and email templates will be temporarily unavailable while we implement system improvements. Sending SMS, letters, and emails will remain unaffected..

Apr 2, 18:30:21 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Apr 2, 21:30:22 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 2, 19:30:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Some email addresses are being incorrectly marked as invalid

Tue, 11 Feb 2025 19:32:23 +0000

Type: Incident

Affected Components:

Feb 19, 13:22:55 GMT+0
Resolved - The update process has now completed and the status of all email addresses are now correct. Thank you for your patience whilst we have rectified this issue..

Feb 18, 09:49:59 GMT+0
Identified - The update process is still underway, and we are continuing to work on correcting the incorrectly marked email addresses. We’ll provide a further update tomorrow morning. Thank you for your continued patience and understanding..

Feb 17, 10:12:28 GMT+0
Identified - The update process is still underway, and we are continuing to work on correcting the incorrectly marked email addresses. We’ll provide a further update tomorrow morning. Thank you for your continued patience and understanding..

Feb 14, 10:26:29 GMT+0
Identified - The update process is still underway, and we are continuing to work on correcting the incorrectly marked email addresses. We’ll provide a further update after the weekend. Thank you for your continued patience and understanding..

Feb 12, 16:00:38 GMT+0
Identified - We are still in the process of updating the status of all incorrectly marked email addresses. This work is ongoing and may take several more days to complete. We will provide another update within 24 hours. Thank you for your continued patience..

Feb 11, 19:32:23 GMT+0
Identified - We have identified and resolved the issue and are now updating the status of all incorrectly marked email addresses. This process may take several days, but we will provide another update within 24 hours. Thank you for your patience..

Database Maintenance

Thu, 21 Nov 2024 20:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , ,

Nov 21, 19:00:21 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 21, 20:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 21, 20:24:45 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 11, 10:10:30 GMT+0
Identified - ** What is happening? ** During this window we will be carrying out maintenance on our primary database instance. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for up to 15 minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers..

Nov 21, 20:11:05 GMT+0
Identified - Verification is currently underway for the maintenance items..

FLG partial outage

Wed, 2 Oct 2024 10:50:32 +0000

Type: Incident

Affected Components:

Oct 2, 11:16:19 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Oct 2, 12:32:28 GMT+0
Resolved - This incident has been resolved..

Oct 2, 10:50:32 GMT+0
Investigating - We are aware of a partial outage affecting FLG at the moment. Customer's are unable to use the following features: Journeys, Appointments, Voice, Document upload. We are investigating the issue and will provide an update within 30 minutes..

System down

Wed, 4 Sep 2024 11:44:04 +0000

Type: Incident

Affected Components: , , , , , , , , , ,

Sep 4, 12:19:22 GMT+0
Investigating - We are continuing to investigate this issue and will post another update within 30 minutes..

Sep 4, 11:44:04 GMT+0
Investigating - We are currently investigating this issue..

Sep 5, 12:56:35 GMT+0
Resolved - This incident has been resolved..

Sep 4, 20:57:17 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Sep 4, 20:24:48 GMT+0
Identified - The issue has been identified and a fix is being implemented. We will provide another update within 30 minutes..

Sep 4, 19:51:30 GMT+0
Investigating - We are investigating the re-occurrence of the earlier outage and will provide and update within 30 minutes..

Sep 4, 13:49:26 GMT+0
Monitoring - We implented a fix at 14:10 and the system has been operational since. We are continuing to monitor the results of the fix..

Sep 4, 12:52:52 GMT+0
Investigating - We are currently investigating the issue and will provide an update within 30 minutes..

Sep 4, 12:35:41 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Database Maintenance

Thu, 18 Apr 2024 04:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , ,

Apr 17, 11:37:22 GMT+0
Identified - ** What is happening? ** During this window we will be carrying out maintenance on our primary database instance. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for up to 15 minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers..

Apr 18, 05:00:02 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 18, 04:00:03 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 18, 03:00:02 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Database Maintenance

Tue, 16 Apr 2024 05:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , ,

Apr 16, 05:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 16, 06:00:03 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 12, 07:26:49 GMT+0
Identified - ** What is happening? ** During this window we will be carrying out maintenance on our primary database instance. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for a few minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers..

Apr 16, 04:00:08 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Database Maintenance

Thu, 21 Mar 2024 06:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , ,

Mar 21, 07:00:56 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 21, 06:00:56 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 19, 07:55:45 GMT+0
Identified - ** What is happening? ** During this window we will be installing important security updates. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will be brief loss of service during the maintenance which may last up to 10 minutes We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers..

Mar 21, 04:59:59 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Insights maintenance

Tue, 19 Mar 2024 06:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

Mar 19, 06:00:56 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 14, 08:14:30 GMT+0
Identified - ** What is happening? ** During this window we will be installing important security updates and making configuration changes to the service. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for up to a few minutes at a time while we make changes to our DNS configuration. The rest of the system will function normally. Scheduled reports will not be affected. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers..

Mar 19, 07:00:56 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 19, 04:59:59 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

FLG is down

Fri, 8 Mar 2024 08:31:54 +0000

Type: Incident

Affected Components:

Mar 13, 10:16:15 GMT+0
Resolved - We would like to apologise for the brief disruption to service on Friday 8th March. In the last month we have had 4 incidents, 2 of which were a slowing of the system related to the same issue and 1 minor outage that was resolved in 10 minutes. This most recent incident is unrelated to the others and lasted for just over an hour resulting from a malicious act against a third party provider that cascaded onto us. We understand that after a relatively long period of no incidents, having 4 so close to each other may result in some frustration and inconvenience. In all cases we have resolved matters well within our SLA timescales; however, our ambition is to prevent rather than have to resolve issues. Our current solutions prevent a recurrence of this incident, but we will not stop there and have identified additional actions we can take to make our robust defences even more so. We will be communicating in more detail in the coming weeks about what has already been done in 2024 as well as our plans for the rest of the year in this space. We are committed to mitigating risks and being fully responsive to potential disruptions. Our team is well-drilled in incident management and was able to reassure and provide information throughout these incidents. Thank you for your patience and we wish to assure you that we see all our customers as trusted partners we care about and wish to succeed. Thank you for taking the time to read this and we are available should you have any further queries..

Mar 8, 14:48:40 GMT+0
Resolved - This incident has been resolved..

Mar 8, 09:56:13 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Mar 8, 09:35:22 GMT+0
Identified - We have identified the issue and are working towards a fix. We'll update the message in another 30 mins..

Mar 8, 08:31:54 GMT+0
Investigating - We are currently investigating this issue and will update this message in 30 minutes..

V2 Service maintenance - Zapier, Journeys, Appointments and Voice

Tue, 27 Feb 2024 06:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

Feb 27, 07:00:56 GMT+0
Completed - The scheduled maintenance has been completed..

Feb 27, 05:00:04 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Feb 27, 06:00:56 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 26, 10:39:11 GMT+0
Identified - ** What is happening? ** During this window we will be installing important security updates and making configuration changes to the service. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for up to a few minutes at a time while we make changes to our DNS configuration. The rest of the system will function normally. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers..

FLG system is down

Mon, 26 Feb 2024 11:01:28 +0000

Type: Incident

Affected Components:

Feb 26, 15:08:54 GMT+0
Resolved - This incident has been resolved..

Feb 26, 11:14:23 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Feb 26, 11:01:28 GMT+0
Investigating - We appologise that the system is currently down. We are investigating this situation and will provide an update in 30 minutes..

V2 Service maintenance - Zapier, Journeys, Appointments and Voice

Mon, 26 Feb 2024 06:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

Feb 26, 04:59:57 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Feb 26, 06:04:48 GMT+0
Completed - The scheduled maintenance has been completed..

Feb 26, 06:00:56 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 21, 09:01:17 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Feb 21, 09:00:53 GMT+0
Identified - ** What is happening? ** During this window we will be installing important security updates and making configuration changes to the service. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for up to a few minutes at a time while we make changes to our DNS configuration. The rest of the system will function normally. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers..

Database Upgrade

Thu, 22 Feb 2024 05:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , ,

Feb 22, 04:00:08 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Feb 22, 05:00:56 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 22, 06:00:56 GMT+0
Completed - The scheduled maintenance has been completed..

Feb 20, 12:47:58 GMT+0
Identified - ** What is happening? ** During this window we will be installing important security updates. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will be loss of service during the maintenance which may last up to 30 minutes We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers..

Database Upgrade

Tue, 20 Feb 2024 05:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , ,

Feb 20, 06:00:56 GMT+0
Completed - The scheduled maintenance has been completed..

Feb 20, 04:00:04 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Feb 20, 05:00:57 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 15, 11:19:09 GMT+0
Identified - ** What is happening? ** During this window we will be installing important security updates. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will be loss of service during the maintenance which may last up to 30 minutes We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers..

FLG is slow to load

Wed, 14 Feb 2024 16:01:45 +0000

Type: Incident

Affected Components:

Feb 19, 09:40:56 GMT+0
Resolved - This incident has been resolved. We will be conducting an internal investigation to identify the cause of this incident and identify any further action that we may need to take..

Feb 14, 17:30:50 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Feb 14, 17:10:14 GMT+0
Investigating - We are continuing to investigate this issue and will provide another update within 30 minutes..

Feb 14, 16:32:11 GMT+0
Investigating - We are continuing to investigate this issue and will provide another update within 30 minutes..

Feb 14, 16:01:45 GMT+0
Investigating - We have noticed that page load times are increasing. Pages are generally loading after a delay but you may see some failures. We are investigating this issue and will update this message within the next 30 minutes..

FLG is running slowly or may fail to load

Tue, 13 Feb 2024 16:43:31 +0000

Type: Incident

Affected Components:

Feb 13, 19:55:50 GMT+0
Resolved - This incident has been resolved..

Feb 13, 18:00:47 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Feb 13, 17:28:14 GMT+0
Investigating - We are continuing to investigate this issue..

Feb 13, 16:51:21 GMT+0
Investigating - We are continuing to investigate this issue..

Feb 13, 16:43:31 GMT+0
Investigating - We are aware that FLG is running slowly or may appear down for some users. We are currently investigating this issue..

Webhook failures to diallers

Wed, 31 Jan 2024 10:57:57 +0000

Type: Incident

Affected Components:

Jan 31, 12:40:11 GMT+0
Resolved - This incident has now been resolved..

Jan 31, 11:56:19 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Jan 31, 10:57:57 GMT+0
Investigating - Webhooks to diallers, including any built on the VICIDIAL or DXI platform and Connex are currently failing. We are investigating this issue. We will add another update within an hour..

Text messages are failing to send

Mon, 7 Aug 2023 11:21:03 +0000

Type: Incident

Affected Components:

Aug 7, 13:06:54 GMT+0
Resolved - This incident has been resolved..

Aug 7, 11:44:38 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 7, 11:26:38 GMT+0
Identified - The issue has been traced back to a third party service. We are currently working with them to resolve this problem..

Aug 7, 11:21:03 GMT+0
Investigating - We have had reports that text messages are failing to send from the system. This is being looked into as a top priority and an update will be posted here as soon as possible..

Database Upgrade

Wed, 2 Aug 2023 03:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , ,

Aug 2, 05:00:01 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 2, 03:00:03 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 2, 01:59:58 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jul 3, 09:45:05 GMT+0
Identified - ** What is happening? ** During this window we will be upgrading on our primary database instance to a new version. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future and to prepare the way for future development on the system. ** Will it affect me? ** There will be loss of service during the maintenance which may last up to 2 hours. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers..

Text messages are showing as failed but are still delivered

Thu, 29 Jun 2023 14:08:37 +0000

Type: Incident

Affected Components:

Jul 3, 07:48:38 GMT+0
Resolved - This incident has been resolved..

Jun 29, 14:28:24 GMT+0
Identified - As a temporary solution we have disabled text message delivery tracking. This will stop the messages showing as failed and will also prevent the lead contact preferences from being automatically updated. Once we have confirmation that the issue with our SMS carrier is resolved the tracking will be enabled again..

Jun 29, 14:08:37 GMT+0
Identified - We have been made aware that text messages are showing as failed when sent from the system. Where the recipient is valid the text messages are actually being delivered but a problem with our SMS carrier is incorrectly showing the messages as failed. This has been escalated with our SMS carrier for a fix to be implemented as soon as possible. Updates will be posted back here once this issue is resolved..

Database Maintenance

Tue, 27 Jun 2023 04:30:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , ,

Jun 27, 04:30:09 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 27, 05:30:16 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 27, 03:29:56 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jun 21, 09:18:49 GMT+0
Identified - ** What is happening? ** During this window we will be carrying out maintenance on our primary database instance. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for a few minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers..

Database Maintenance

Wed, 5 Apr 2023 04:30:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , ,

Apr 5, 04:30:15 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 5, 05:30:11 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 5, 03:29:58 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Mar 31, 08:01:31 GMT+0
Identified - ** What is happening? ** During this window we will be carrying out maintenance on our primary database instance. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will will be a loss of service for up to 30 minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers..

FLG is down

Tue, 4 Apr 2023 11:28:12 +0000

Type: Incident

Affected Components: , , , , , , , , , ,

Apr 4, 15:23:57 GMT+0
Resolved - This incident has been resolved. We are sorry for any inconvenience this may have caused. We will be conducting an internal investigation to identify the cause of this incident and identify any further action that we may need to take..

Apr 4, 11:32:30 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Apr 4, 11:28:37 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Apr 4, 11:28:12 GMT+0
Investigating - We are currently investigating this issue..

Issue with our upstream provider affecting emails

Wed, 25 Jan 2023 11:27:33 +0000

Type: Incident

Affected Components: ,

Jan 25, 11:56:04 GMT+0
Resolved - This incident has been resolved..

Jan 25, 11:38:50 GMT+0
Monitoring - Our upstream provider has implemented a fix and we are seeing emails being processed correctly. We will continue to monitor the situation until no further delays are seen..

Jan 25, 11:27:33 GMT+0
Identified - Our upstream provider, is currently experiencing an issue with email sending delays. This is causing errors when using the email drop box and also when creating leads by email. Outgoing emails will be experiencing delays at present. We’re sorry for the impact this will be having on you and will provide an update as soon as we have more information from the upstream provider..

Unexpected emails and text messages sent in error

Thu, 19 Jan 2023 13:28:37 +0000

Type: Incident

Jan 25, 13:30:51 GMT+0
Resolved - The impact of this incident was variable, with a handful of customers affected more than others, whilst the large majority of our customers were unaffected. Within 2 working days of the issue being reported, we contacted all customers affected and worked more closely with the few most affected by providing additional details and supporting further enquiries. From the lessons learned from this incident, we have improved our Incident Management Process and implemented additional checks to prevent a recurrence of this issue. We would like to take the time to appologise for any disruption caused and to thank all our customers for their patience and positive response to our assistance..

Jan 18, 19:00:00 GMT+0
Resolved - We have had reports of emails and text messages being erroneously sent for some leads between the hours of 7 PM on 18/01/2023 and 08:40 AM today (19/01/2023). This issue has now been resolved so no further texts or emails will be sent. Further details about the impact will be shared in the coming days..

Server configuration change - continuation

Tue, 10 Jan 2023 06:00:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components: ,

Jan 10, 06:30:39 GMT+0
Completed - The scheduled maintenance has been completed..

Jan 10, 06:01:00 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jan 9, 10:59:17 GMT+0
Identified - We will be making changes to the configuration of some of our AWS services. This may result in a delay of up to 10 minutes for some services including audit messages, notifications, and keyword search. No data will be lost during this process and services will return to normal very quickly once the operation has completed..

Jan 10, 05:00:24 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Server configuration change

Mon, 9 Jan 2023 06:30:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components: ,

Jan 9, 06:30:48 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jan 9, 07:00:59 GMT+0
Completed - The scheduled maintenance has been completed..

Jan 9, 05:30:23 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jan 6, 10:33:18 GMT+0
Identified - We will be making changes to the configuration of some of our AWS services. This may result in a delay of up to 10 minutes for some services including audit messages, notifications, and keyword search. No data will be lost during this process and services will return to normal very quickly once the operation has completed..

V2 Service is down - Journeys, Appointments and Voice are unavailable.

Mon, 19 Dec 2022 09:31:28 +0000

Type: Incident

Affected Components:

Dec 19, 09:32:15 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Dec 19, 09:31:28 GMT+0
Investigating - We are currently investigating this issue..

Dec 19, 09:48:25 GMT+0
Resolved - This incident has been resolved..

Dec 19, 09:33:25 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Queue delays

Tue, 13 Dec 2022 09:46:20 +0000

Type: Incident

Affected Components: ,

Dec 13, 15:50:51 GMT+0
Resolved - This incident has been resolved..

Dec 13, 13:54:15 GMT+0
Monitoring - A majority of the backlog has now been cleared which should have many actions completing as normal. Some delays are still being seen with select actions so we will continue to monitor until this is resolved..

Dec 13, 09:46:20 GMT+0
Identified - We have identified delays with workflows, audit logs and job processing. The cause has been identified and we are working on a solution to be released as soon as possible..

Update V2 Service

Fri, 18 Nov 2022 05:30:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

Nov 18, 04:30:22 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 18, 06:30:32 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 18, 05:30:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 15, 09:19:52 GMT+0
Identified - ** What is happening? ** During this window we will update the caching service in V2. ** Why are you doing this? ** We need to make this change to ensure that we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will a brief loss of service for some parts of the v2 and v3 products for up to 30 minutes during the maintenance window while this service upgraded. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers..

V2 Configuration Update

Mon, 31 Oct 2022 05:30:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components: , ,

Oct 31, 06:00:38 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 31, 05:30:30 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 31, 04:30:24 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 26, 09:56:34 GMT+0
Identified - ** What is happening? ** During this window we will make a configuration change in webservice which manages traffic for V2 service. ** Why are you doing this? ** We need to make this change to improve service for V2 application. ** Will it affect me? ** There will a brief loss of service for a few minutes during the maintenance window while this service restarted. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers..

Email delays

Mon, 10 Oct 2022 10:49:25 +0000

Type: Incident

Affected Components:

Oct 11, 11:01:45 GMT+0
Resolved - This incident has been resolved..

Oct 10, 15:13:16 GMT+0
Monitoring - A majority of emails are sending without delay but there may still be intermittent issues. We will continue to monitor the situation until no delays are seen..

Oct 10, 12:58:45 GMT+0
Identified - More delays are being seen. We are continuing to work on a solution with the email carrier..

Oct 10, 11:41:20 GMT+0
Monitoring - We have observed that emails are now sending as usual. We will continue to monitor for the time being for any further issues..

Oct 10, 11:14:05 GMT+0
Identified - The issue has been identified with a third party platform which is our email carrier. We have reached out to them and will continue to do everything we can to get the email sending back to usual..

Oct 10, 10:49:25 GMT+0
Investigating - We have had some reports that emails sent from FLG are delayed. This is currently being investigated and an update will be provided as soon as possible..

Some audit messages are delayed

Mon, 3 Oct 2022 16:00:54 +0000

Type: Incident

Affected Components:

Oct 3, 17:20:35 GMT+0
Resolved - This incident has been resolved..

Oct 3, 16:01:02 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Oct 3, 16:00:55 GMT+0
Investigating - Some users may see a delay on audit messages from this afternoon appearing on leads and in the audit report..

Database Software Upgrade

Fri, 30 Sep 2022 03:30:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , ,

Sep 30, 03:30:35 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 30, 05:31:35 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 30, 02:30:23 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Sep 27, 09:22:11 GMT+0
Identified - ** What is happening? ** During this window we will be upgrading the database software version used by our primary database instance. ** Why are you doing this? ** We need to upgrade the database software version to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will a brief loss of service for a few minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers..

Database Software Upgrade

Tue, 27 Sep 2022 04:30:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

Sep 27, 05:30:45 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 26, 09:28:05 GMT+0
Identified - ** What is happening? ** During this window we will be upgrading the database software version used by our secondary database instance. ** Why are you doing this? ** We need to upgrade the database software version to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a brief loss of service in Insights for a few minutes during the maintenance window. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers..

Sep 27, 04:30:44 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 27, 03:30:23 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

FLG is down

Sat, 17 Sep 2022 11:23:31 +0000

Type: Incident

Affected Components: , , , , , , , , , ,

Sep 17, 11:32:37 GMT+0
Identified - We are continuing to work on a fix for this issue..

Sep 17, 11:44:43 GMT+0
Resolved - This incident has been resolved..

Sep 17, 11:25:16 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Sep 17, 11:23:31 GMT+0
Investigating - FLG is down. The team is currently investigating..

Sep 17, 11:33:54 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Sep 17, 11:33:22 GMT+0
Identified - We are continuing to work on a fix for this issue..

Some leads submitted by email are failing to reach the system

Fri, 19 Aug 2022 10:15:34 +0000

Type: Incident

Affected Components:

Sep 5, 09:57:10 GMT+0
Resolved - This incident has now been resolved..

Aug 19, 10:15:34 GMT+0
Identified - We have been alerted to an issue with our email host whereby some leads submitted using the email method are not reaching the FLG system. This will be any leads sent to the leads@msrvr.net email address. This is being worked on with our email host but in the meantime there is an alternative email address that the leads can be sent to. If you are seeing this issue please change from leads@msrvr.net to leads@flg-mail1.co.uk This new email address will continue to work even after the issue is resolved so there will be no need to make further changes once this is done..

Workflow delays of up to a few minutes

Fri, 19 Aug 2022 09:40:44 +0000

Type: Incident

Affected Components:

Aug 19, 15:56:33 GMT+0
Resolved - The queues have now been optimised and no delays are being seen..

Aug 19, 09:40:44 GMT+0
Monitoring - Some customers may see some delays of up to a few minutes when running workflows on their accounts. We are currently optimising our workflow queues to improve performance. If you see any issues them please contact our support team..

Database Table Update

Mon, 4 Jul 2022 19:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , ,

Jul 4, 19:00:32 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 4, 17:59:36 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jul 4, 20:01:39 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 30, 09:41:05 GMT+0
Identified - SCHEDULED ** What is happening? ** We will be making changes to one of our database tables. ** Why are you doing this? ** This is to prepare for our new email address validation feature that is coming soon. ** Will it affect me? ** There will a brief loss of service for a few minutes during the maintenance window while we switch over the old table to the new one. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers..