Retrospective: Problems attaching files to emails

Incident Report for FLG

Resolved

Between 22:30 23/04/20 and 10:30 24/04/20, some customers reported problems attaching files to emails. The issue has been fixed and it is possible to attach files to an email again. It was the result of a change we made to the system affecting file handling which we reverted as soon as the issue was noted. We'll review what went wrong and re-plan the work.

We’re really sorry if this affected you and your ability to send any emails with attachments.

Posted Apr 24, 2020 - 10:52 BST

This incident affected: Email & SMS (Outbound Email).