Slower Access
Incident Report for FLG
Resolved
This incident is confirmed as resolved. A post mortem will follow in the coming week posted to this status page. Our apologies to you and your team if this impacted your work in FLG.
Posted 3 days ago. Jan 12, 2019 - 16:30 GMT
Update
To update you on this incident. Upgrade work is complete but the knock-on effects of that are still having an impact on performance. Specifically:

- During certain times, all pages load slower than usual (you may see the spinning loading indicator).
- At other times, the application will generally perform well, with only some requests failing, particularly, loading history against a lead or running reports.

Some measures have been taken to mitigate the impact on performance:

- Some types of requests that always take longer than usual, such as reports run within the browser rather than queued, may not complete within the time they normally do.
- At times, we will place the service into a state where we restrict some types of request, such as viewing leads over a timeframe of longer than 1 month. Note that if we do this, you can still search any timeframe with a keyword search. Also note that you can change the default period that search leads uses, to 'this month' for example. Therefore you won't see the message each time you go to search leads. You can change this in preferences.

We will provide a post mortem for the incident once it is concluded. The issues are a side effect of maintenance work which was carried out well out of working hours.

The incident will remain open until the application is working 100% normally again. There may be further periods where the service slows down today.

We are very aware that you rely on FLG to be fast and available at all times, and rest assured we're working hard behind the scenes to resolve this issue, but thank you enormously for your patience.
Posted 4 days ago. Jan 11, 2019 - 12:44 GMT
Monitoring
Although performance is broadly normal at the moment, there is continuing upgrade work over the next 24 hours to improve the stability and security of FLG's databases.

So we will leave this incident open until work is complete. We are conscious of busy times and peak periods and work is planned around that, we intend to keep impact to an absolute minimum. However we can't guarantee there won't be further periods where performance drops until we close this incident.

Thanks for your patience and understanding.
Posted 5 days ago. Jan 10, 2019 - 13:19 GMT
Update
Although performance is broadly normal at the moment, there is continuing upgrade work over the next 24 hours to improve the stability and security of FLG's databases.

So we will leave this incident open until work is complete. We are conscious of busy times and peak periods and work is planned around that, we intend to keep impact to an absolute minimum. However we can't guarantee there won't be further periods where performance drops until we close this incident.

Thanks for your patience and understanding.
Posted 5 days ago. Jan 10, 2019 - 13:19 GMT
Identified
The application is performing slower than usual at the moment as we carry out an operation on our database. We will let you know as soon as this is complete.
Posted 6 days ago. Jan 10, 2019 - 10:43 GMT
This incident affected: FLG and FLG Insights.