FLG - System down – Incident details

All systems operational

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System down

ResolvedDegraded performance25 hours 12 minutes

Affected

Processing & Workflow

Degraded performance from 11:44 AM to 12:56 PM

Background Processing

Degraded performance from 11:44 AM to 12:56 PM

Workflow Processing

Degraded performance from 11:44 AM to 12:56 PM

Email & SMS

Degraded performance from 11:44 AM to 12:56 PM

Outbound Email

Degraded performance from 11:44 AM to 12:56 PM

Inbound Email

Degraded performance from 11:44 AM to 12:56 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented. We will provide another update within 30 minutes.

  • InvestigatingUTC

    We are investigating the re-occurrence of the earlier outage and will provide and update within 30 minutes.

  • MonitoringUTC

    We implented a fix at 14:10 and the system has been operational since. We are continuing to monitor the results of the fix.

  • InvestigatingUTC

    We are currently investigating the issue and will provide an update within 30 minutes.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    We are continuing to investigate this issue and will post another update within 30 minutes.

  • InvestigatingUTC

    We are currently investigating this issue.