Email delays

Resolved

Degraded performance

Started about 4 years ago10 49 2022Lasted 24 hours 12 minutes10 49 202210:49 AM11 01 202211:01 AMUTC

Affected

Email & SMS

Outbound Email

Updates

Resolved
11 01 2022 at 11:01 AMUTC
Resolved
11 01 2022 at 11:01 AMUTC
This incident has been resolved.
Monitoring
10 13 2022 at 3:13 PMUTC
Monitoring
10 13 2022 at 3:13 PMUTC
A majority of emails are sending without delay but there may still be intermittent issues. We will continue to monitor the situation until no delays are seen.
Identified
10 58 2022 at 12:58 PMUTC
Identified
10 58 2022 at 12:58 PMUTC
More delays are being seen. We are continuing to work on a solution with the email carrier.
Monitoring
10 41 2022 at 11:41 AMUTC
Monitoring
10 41 2022 at 11:41 AMUTC
We have observed that emails are now sending as usual. We will continue to monitor for the time being for any further issues.
Identified
10 14 2022 at 11:14 AMUTC
Identified
10 14 2022 at 11:14 AMUTC
The issue has been identified with a third party platform which is our email carrier. We have reached out to them and will continue to do everything we can to get the email sending back to usual.
Investigating
10 49 2022 at 10:49 AMUTC
Investigating
10 49 2022 at 10:49 AMUTC
We have had some reports that emails sent from FLG are delayed. This is currently being investigated and an update will be provided as soon as possible.

FLG - Email delays – Incident details