FLG - Problem sending text messages to the Three (3) mobile network – Incident details

All systems operational

Problem sending text messages to the Three (3) mobile network

Resolved
Degraded performance
Started about 4 years agoLasted 1 day

Affected

Email & SMS

Operational from 8:13 AM to 8:13 AM, Degraded performance from 8:13 AM to 10:08 AM

Outbound SMS

Operational from 8:13 AM to 8:13 AM, Degraded performance from 8:13 AM to 10:08 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    Our upstream SMS provider is currently experiencing an issue which is affecting our ability to send SMS to the Three (3) mobile network due to a malformed country code (+44). We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will continue to relay updates to you with the latest information. We’re sorry for the impact this will be having on you.