FLG - Customers are experiencing problems with all new platform features (Journeys, Appointments, Secure Documents) – Incident details

All systems operational

Customers are experiencing problems with all new platform features (Journeys, Appointments, Secure Documents)

Resolved
Major outage
Started about 3 years agoLasted about 1 hour

Affected

Applications & API

Major outage from 7:42 AM to 8:33 AM

New Platform Features

Major outage from 7:42 AM to 8:33 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    Some customers are seeing problems with all new platform features (Journeys, Appointments, Secure Documents). We’re aware of the issue and are working on it urgently. We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you soon with the latest information.