FLG - Issue accessing Journeys & Appointments – Incident details

All systems operational

Issue accessing Journeys & Appointments

Resolved
Operational
Started over 4 years agoLasted 4 days

Affected

Applications & API

Operational from 7:31 PM to 11:31 AM

New Platform Features

Operational from 7:31 PM to 11:31 AM

Updates
  • Resolved
    UTC
    Resolved

    The cause of the issue on Friday has was identified and the process improved to prevent this happening again in the future.

  • Monitoring
    UTC
    Monitoring

    We identified the cause of the issue as an erroneous deployment of a software component. This component has been restored to the correct version now. Any current users will need to refresh their browsers to reload. We will monitor the situation and investigate how and why this software component was updated.

  • Update
    UTC
    Update

    We are continuing to investigate this issue. We will aim to update here within the next 30 mins.

  • Investigating
    UTC
    Investigating

    There's currently an issue with accessing journeys & appointments which we are just investigating.