FLG - Problems loading Insights – Incident details

All systems operational

Problems loading Insights

Resolved
Major outage
Started about 5 years agoLasted about 3 hours

Affected

Applications & API

Operational from 7:18 AM to 7:18 AM, Major outage from 7:18 AM to 10:15 AM

Insights Reporting

Operational from 7:18 AM to 7:18 AM, Major outage from 7:18 AM to 10:15 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to investigate this issue and will update again within an hour.

  • Investigating
    UTC
    Investigating

    We were altered to a problem with Insights reporting at around 07.20 this morning. When navigating to Insights users are receiving a 504 error (Gateway Time-out). For ad hoc reports whilst we're investigating you may be able use native FLG reports. We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you in an hour with the latest information.