FLG - Issues with sending bulk emails to Microsoft servers – Incident details

All systems operational

Issues with sending bulk emails to Microsoft servers

Resolved
Degraded performance
Started about 5 years agoLasted 2 days

Affected

Email & SMS

Operational from 11:54 AM to 11:54 AM, Degraded performance from 11:54 AM to 10:49 AM

Outbound Email

Operational from 11:54 AM to 11:54 AM, Degraded performance from 11:54 AM to 10:49 AM

Updates
  • Resolved
    UTC
    Resolved

    This issue has now been resolved. Thank you for your patience whilst this was worked on. All emails should be back to sending as normal without delays.

  • Monitoring
    UTC
    Monitoring

    Internal testing has found an issue with sending bulk emails to Microsoft servers. This includes domains like outlook.com, live.co.uk, live.com, hotmail.co.uk, hotmail.com, etc. In most cases, a substantial delay is being seen so emails should find their way to the recipient after a varied amount of time; sometimes after more than an hour has passed. Some emails sent before today may not have been delivered at all due to retry attempts being exhausted. We are still investigating the full impact of this. For now, steps have been taken to avoid any emails from being lost but delays could still be seen. This issue will be updated once we have further information. In the meantime, sorry for any problems this may have caused.