Reports of slow connections and 504 Gateway errors

Resolved

Degraded performance

Started over 5 years ago27 14 2021Lasted about 2 hours27 14 202110:14 AM27 16 202112:16 PMUTC

Affected

Applications & API

Main Platform & API

Updates

Resolved
27 16 2021 at 12:16 PMUTC
Resolved
27 16 2021 at 12:16 PMUTC
This incident has been resolved.
Update
27 14 2021 at 11:14 AMUTC
Update
27 14 2021 at 11:14 AMUTC
We are continuing to monitor for any further issues.
Update
27 12 2021 at 11:12 AMUTC
Update
27 12 2021 at 11:12 AMUTC
We are continuing to monitor for any further issues.
Update
27 09 2021 at 11:09 AMUTC
Update
27 09 2021 at 11:09 AMUTC
Sorry if you are still seeing some issues - It seems there are still some residual issues which is causing some pages to load slowly - we are continuing to monitor and will look to resolve as soon as possible ... We will update here ~30 minutes
Monitoring
27 34 2021 at 10:34 AMUTC
Monitoring
27 34 2021 at 10:34 AMUTC
The system is operating as normal again. We will continue to monitor this closely before closing this incident. At 09.36 we saw failures on some of our hosts. This left a reduced number of hosts which were unable to accommodate the remaining system load. The system eventually self-healed and we are investigating what caused the initial hosts to fail. Sorry for any disruption that this caused you this morning.
Investigating
27 14 2021 at 10:14 AMUTC
Investigating
27 14 2021 at 10:14 AMUTC
We are currently investigating this issue.

FLG - Reports of slow connections and 504 Gateway errors – Incident details