FLG - Issues with workflow and lead processing – Incident details

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Issues with workflow and lead processing

ResolvedMajor outage19 hours 9 minutes

Affected

Processing & Workflow

Degraded performance from 5:30 PM to 11:30 PM, Operational from 11:30 PM to 12:40 PM

Background Processing

Degraded performance from 5:30 PM to 11:30 PM, Operational from 11:30 PM to 12:40 PM

Workflow Processing

Degraded performance from 5:30 PM to 11:30 PM, Operational from 11:30 PM to 12:40 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    After further review, we’ve identified an additional issue impacting workflow condition checks. In some cases, workflow steps may not trigger correctly.

    A fix is underway and we are prioritising resolution. We’ll share the next update as soon as possible. We’re sorry for the ongoing disruption.

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • UpdateUTC

    We have identified the issue and are working on a fix.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are currently investigating this incident.