FLG - Notice history

All systems operational

Other - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 99.95%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Notice history

Oct 2022

V2 Configuration Update
  • Completed
    31 00 2022 at 6:00 AM
    Completed
    31 00 2022 at 6:00 AM

    The scheduled maintenance has been completed.

  • In progress
    31 30 2022 at 5:30 AM
    In progress
    31 30 2022 at 5:30 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    31 30 2022 at 4:30 AM
    Planned
    31 30 2022 at 4:30 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    26 56 2022 at 9:56 AM
    Planned
    26 56 2022 at 9:56 AM

    ** What is happening? ** During this window we will make a configuration change in webservice which manages traffic for V2 service. ** Why are you doing this? ** We need to make this change to improve service for V2 application. ** Will it affect me? ** There will a brief loss of service for a few minutes during the maintenance window while this service restarted. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers.

Email delays
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A majority of emails are sending without delay but there may still be intermittent issues. We will continue to monitor the situation until no delays are seen.

  • Identified
    Identified

    More delays are being seen. We are continuing to work on a solution with the email carrier.

  • Monitoring
    Monitoring

    We have observed that emails are now sending as usual. We will continue to monitor for the time being for any further issues.

  • Identified
    Identified

    The issue has been identified with a third party platform which is our email carrier. We have reached out to them and will continue to do everything we can to get the email sending back to usual.

  • Investigating
    Investigating

    We have had some reports that emails sent from FLG are delayed. This is currently being investigated and an update will be provided as soon as possible.

Some audit messages are delayed
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Some users may see a delay on audit messages from this afternoon appearing on leads and in the audit report.

Sep 2022

Database Software Upgrade
  • Completed
    30 31 2022 at 5:31 AM
    Completed
    30 31 2022 at 5:31 AM

    The scheduled maintenance has been completed.

  • In progress
    30 30 2022 at 3:30 AM
    In progress
    30 30 2022 at 3:30 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    30 30 2022 at 2:30 AM
    Planned
    30 30 2022 at 2:30 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    27 22 2022 at 9:22 AM
    Planned
    27 22 2022 at 9:22 AM

    ** What is happening? ** During this window we will be upgrading the database software version used by our primary database instance. ** Why are you doing this? ** We need to upgrade the database software version to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will a brief loss of service for a few minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers.

Database Software Upgrade
  • Completed
    27 30 2022 at 5:30 AM
    Completed
    27 30 2022 at 5:30 AM

    The scheduled maintenance has been completed.

  • In progress
    27 30 2022 at 4:30 AM
    In progress
    27 30 2022 at 4:30 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    27 30 2022 at 3:30 AM
    Planned
    27 30 2022 at 3:30 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    26 28 2022 at 9:28 AM
    Planned
    26 28 2022 at 9:28 AM

    ** What is happening? ** During this window we will be upgrading the database software version used by our secondary database instance. ** Why are you doing this? ** We need to upgrade the database software version to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a brief loss of service in Insights for a few minutes during the maintenance window. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers.

FLG is down
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    FLG is down. The team is currently investigating.

Aug 2022

Some leads submitted by email are failing to reach the system
  • Resolved
    Resolved

    This incident has now been resolved.

  • Identified
    Identified

    We have been alerted to an issue with our email host whereby some leads submitted using the email method are not reaching the FLG system. This will be any leads sent to the leads@msrvr.net email address. This is being worked on with our email host but in the meantime there is an alternative email address that the leads can be sent to. If you are seeing this issue please change from leads@msrvr.net to leads@flg-mail1.co.uk This new email address will continue to work even after the issue is resolved so there will be no need to make further changes once this is done.

Workflow delays of up to a few minutes
  • Resolved
    Resolved

    The queues have now been optimised and no delays are being seen.

  • Monitoring
    Monitoring

    Some customers may see some delays of up to a few minutes when running workflows on their accounts. We are currently optimising our workflow queues to improve performance. If you see any issues them please contact our support team.

Slow or unresponsive Journeys
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We have had reports of Journeys taking a long time to load. This is currently being investigated.

Problems with New Platform Features (Journeys, Appointments, Secure Document Upload, Zapier app)
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We have been alerted to a problem with our New Platform Features (Journeys, Appointments, Secure Document Upload, Zapier app). We’re aware of the issue and are working on it urgently. We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you soon with the latest information.

Aug 2022 to Oct 2022

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