Expand group
Previous page
Next page
Other - Operational
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We have been alerted to a problem with our New Platform Features (Journeys, Appointments, Secure Document Upload, Zapier app). We’re aware of the issue and are working on it urgently. We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you soon with the latest information.
The issue has been identified and a fix is being implemented.
Our upstream SMS provider is currently experiencing an issue which is affecting our ability to send SMS to the Three (3) mobile network due to a malformed country code (+44). We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will continue to relay updates to you with the latest information. We’re sorry for the impact this will be having on you.
The main contact number is now working.
FLG's main contact number (01282 798 545) is currently unreachable. This is being looked into. If you need to contact our team the following temporary numbers can be used: Support - 01282 216314 Sales - 01282 216310 Payments - 01282 216309 You can also reach out for support by emailing support@getflg.com
System performance is now back to normal.
We are receiving some reports of general system slowness. Sorry for any problems this may be causing. This is being looked into as a top priority and we'll provide an update as soon as we can.
We have had a report of a multi-segment SMS being cut off after one segment (160 characters). We have escalated this to our provider who is currently investigating. The problem may be intermittent because we have more than one SMS provider. The only workaround at present is to keep SMS to one segment (160 characters). We will resolve this incident once we have received confirmation the issue has been resolved or we have moved all traffic to a different provider. We will continue to relay updates to you as soon as we get them. We’re sorry for the impact this will be having on you.
Some customers are seeing problems with all new platform features (Journeys, Appointments, Secure Documents). We’re aware of the issue and are working on it urgently. We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you soon with the latest information.
No notices reported this month
Mar 2022 to May 2022
Next
