FLG - Notice history

This issue is now resolved and changes made to FLG to prevent this from affecting us in future.

The issue appears to be resolved, we will continue to monitor this and look for a solution that will prevent this happening again

We have now completed all planned work around email deliverability. The new domains have finished warming up and emails are now routed by these domains. IP monitoring has been implemented to ensure we can react quickly to any degredation of IP reputation. Email validation has been added to FLG to verifiy email addresses prior to sending emails - a more detailed email of this has been emailed to all customers. Finally we have enabled domain verification to allow you to send emails via your own personal domain, ensuring you're in control of your own repuatation.

The team is still focused on improving email deliverability and it remains one of our top priorities. We've created a new email sending domain for some email routes and are in the process of warming that up. To help protect that new domain reputation, we're also building a brand new email validation tool to reduce the volume of emails which hard bounce or are sent to spam traps or to disposable email addresses. The first phase of that project will be deployed to all customers in the coming weeks. We will communicate the details to all customers by email.

The team is still working on improving deliverability to Google. Recent changes have not had the desired affect and we still see emails finding their way into spam folders. We are continuing to dedicate resource to the investigation and fix of this issue and have defined our next steps. We will continue to update you on this situation as we progress and apologise that efforts to date have not resolved the issue.

We are continuing to monitor this situation and are exploring what further changes can be made which may improve Gmail email routing. As before, there does not appear to be any one particular root cause for this. We will update further if this situation changes.

We are continuing to monitor this situation and will start collecting additional metrics to help us gain more understanding. As before, there does not appear to be any one particular root cause for this. We will update further if this situation changes.

We have made further improvements and are continuing to monitor this situation. As before, there does not appear to be any one particular root cause for this. We will update further if this situation changes.

We are continuing to monitor this situation, some email has been observed to be delivered to Gmail inboxes where some are still being delivered to spam folders. There does not appear to be any one particular root cause for this. Some configuration changes are currently being tested that may improve deliverability. We will update further if this situation changes.

Extensive tests have been performed to identify what the root cause(s) may be for this recent change. Work is ongoing to try and improve deliverability to Gmail.

The issue with deliverability to Microsoft addresses has been resolved. There is no resolution for the delays to Yahoo email addresses.

The cause of the issue on Friday has was identified and the process improved to prevent this happening again in the future.

We identified the cause of the issue as an erroneous deployment of a software component. This component has been restored to the correct version now. Any current users will need to refresh their browsers to reload. We will monitor the situation and investigate how and why this software component was updated.

We are continuing to investigate this issue. We will aim to update here within the next 30 mins.

An additional IP address added to the affected email route that is not blocked by Yahoo has now completed its warm up process and is now the primary sending IP for the affected route. Our logs indicate that bulk email is no longer being prevented from delivering to Yahoo email servers on this route.

We are continuing to monitor as we are still seeing some email being delayed delivering to Yahoo mail servers.

Yahoo have responded to a third follow up request with exactly the same canned response. We are still seeing some email being delayed delivering to Yahoo email servers and a small number of failures.

Changing the status of this issue to 'Monitoring'

We are continuing to monitor the situation. While a lot of bulk emails are being delivered successfully to Yahoo, we are still seeing some continue to be delayed and fail. We are still awaiting a response from Yahoo support.