FLG - Notice history

All systems operational

Other - Operational

100% - uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

Notice history

May 2021

Problems loading Insights
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to investigate this issue and will update again within an hour.

  • Investigating
    Investigating

    We were altered to a problem with Insights reporting at around 07.20 this morning. When navigating to Insights users are receiving a 504 error (Gateway Time-out). For ad hoc reports whilst we're investigating you may be able use native FLG reports. We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you in an hour with the latest information.

Issues with sending bulk emails to Microsoft servers
  • Resolved
    Resolved

    This issue has now been resolved. Thank you for your patience whilst this was worked on. All emails should be back to sending as normal without delays.

  • Monitoring
    Monitoring

    Internal testing has found an issue with sending bulk emails to Microsoft servers. This includes domains like outlook.com, live.co.uk, live.com, hotmail.co.uk, hotmail.com, etc. In most cases, a substantial delay is being seen so emails should find their way to the recipient after a varied amount of time; sometimes after more than an hour has passed. Some emails sent before today may not have been delivered at all due to retry attempts being exhausted. We are still investigating the full impact of this. For now, steps have been taken to avoid any emails from being lost but delays could still be seen. This issue will be updated once we have further information. In the meantime, sorry for any problems this may have caused.

Customers are experiencing intermittent problems with Journeys
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    A small number of customers have reported an intermittent problem when submitting Journeys. Where the submission fails, subsequent actions may also be affected. We’re aware of the issue and are working on it. We’re sorry to those people seeing this issue. Please be assured that our teams are working hard to investigate the problem, and we will update you soon with the latest information.

Apr 2021

System issues
  • Update
    Update

    We’ve emailed a copy of our post-mortem to customers. If you’d like to request a copy, please contact the team by email on [support@flgtechnology.co.uk](mailto:support@flgtechnology.co.uk).

  • Resolved
    Resolved

    This incident is now resolved. The 'lead received' event was not firing correctly which meant that actions usually happening on event 'received' were not triggered between 8am and 3:30pm today. We recommend checking any leads received in this window and ensuring the correct events have taken place and the leads have the correct status. We're very sorry this happened and we will share the content of our post-mortem with customers once concluded. Should more information or help be needed then please get in touch with the team.

  • Monitoring
    Monitoring

    A fix has been applied and we are monitoring the results.

  • Update
    Update

    A number of the team are continuing to investigate the current issue. We hope to have a positive update very soon and will provide a further update within 1 hour.

  • Update
    Update

    We are continuing to investigate this issue.

  • Update
    Update

    We are continuing to investigate this issue.

  • Update
    Update

    We are continuing to investigate this issue.

  • Update
    Update

    We are continuing to investigate this issue. The problems with these lead actions are still being identified & explored before we can confirm an ETA to resolve. We will ensure further information is posted (as soon as we can). Regular updates will continue whilst we look to resolve.

  • Update
    Update

    We are continuing to investigate this issue and will ensure further information is posted in the next 30 minutes. Regular updates will continue whilst we look to resolve.

  • Update
    Update

    There are reports of lead actions not being triggered this can include webhooks, assigning leads and starting workflows we are still investigating but have the team working on this issue now. We will update here when the problem is identified and look to resolve as soon as we can.

  • Investigating
    Investigating

    We are currently investigating system issues more details to follow ..

Scheduled Database Maintenance
  • Completed
    17 00 2021 at 7:00 AM
    Completed
    17 00 2021 at 7:00 AM

    The scheduled maintenance has been completed.

  • In progress
    16 00 2021 at 9:00 PM
    In progress
    16 00 2021 at 9:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    16 00 2021 at 8:00 PM
    Planned
    16 00 2021 at 8:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    09 49 2021 at 1:49 PM
    Planned
    09 49 2021 at 1:49 PM

    ** What is happening? ** During this window we will be upgrading the primary database and running maintenance on a database table. ** Why are you doing this? ** We constantly monitor the performance of our systems and have identified a change that is needed to improve database performance and keep FLG running smoothly ** Will it affect me? ** There will a brief loss of service for a few minutes at the start of the maintenance window while the primary database is restarted then during the rest of the maintenance window, keyword search in the user interface will not reflect any changes from new and updated leads. Keyword search indexes will be updated once the maintenance work has completed. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers.

Mar 2021

System slowness and 504 errors reported
  • Resolved
    Resolved

    Our logs indicate that things are back to normal and that the issue is resolved. Thank you for your patience whilst we worked on this and sorry for holding up your day.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    The issue is intermittent and appears to be linked to authentication requests and some of the newer FLG features like Insights and Journeys. We're looking into this further and will have a fix out as soon as possible.

  • Investigating
    Investigating

    Some customers are seeing system slowness and 504 errors. We’re aware of the issue and are working on it urgently. We’re really sorry for any problems this is causing. Please be assured that our teams are working hard to get everything up and running, and we will update you by 12 PM.

Mar 2021 to May 2021

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