FLG - Database Switchover – Maintenance details

All systems operational

Database Switchover

Completed
Scheduled for 28 00 2021 at 9:00 PM – 11:00 PM

Affects

Processing & Workflow

Under maintenance from 9:00 PM to 11:00 PM

Background Processing

Under maintenance from 9:00 PM to 11:00 PM

Workflow Processing

Under maintenance from 9:00 PM to 11:00 PM

Email & SMS

Under maintenance from 9:00 PM to 11:00 PM

Outbound Email

Under maintenance from 9:00 PM to 11:00 PM

Inbound Email

Under maintenance from 9:00 PM to 11:00 PM

Updates
  • Completed
    28 00 2021 at 11:00 PM
    Completed
    28 00 2021 at 11:00 PM

    The scheduled maintenance has been completed.

  • Update
    28 40 2021 at 10:40 PM
    Update
    28 40 2021 at 10:40 PM

    The switchover to the new database has completed, we will continue to monitor.

  • Update
    28 56 2021 at 9:56 PM
    Update
    28 56 2021 at 9:56 PM

    Preparation and verification tasks took longer than anticipated. As a result the maintenance window will be extended to allow time for the work to be completed.

  • In progress
    28 00 2021 at 9:00 PM
    In progress
    28 00 2021 at 9:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    28 00 2021 at 8:00 PM
    Update
    28 00 2021 at 8:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    21 41 2021 at 8:41 AM
    Planned
    21 41 2021 at 8:41 AM

    During this maintenance window we will be switching over the whole of FLG to a new database. The reasons for the switchover are to increase resiliency of the FLG database layer, improve performance for our users and allow us to roll out new database versions in the future without any service interruptions. During the maintenance window there will be a period of around 5 minutes when all background job and workflow processing will be paused to allow the switchover to take place. During the actual switchover we expect a period of about 1 or 2 minutes of intermittent service while all services switch over to the new configuration. Prior to the maintenance work beginning we will confirm contact details for out of hours support *** ADDITIONAL SUPPORT ARRANGEMENTS *** We will be monitoring our support inbox during the maintenance window and will start monitoring it again from 07.00 on Thursday 29th July should any of our customers need to contact us immediately after the work has completed. Please email support@getflg.com as normal and your email will be picked up. All additional support will be provided by email so please do not call. Our support telephone number will open as normal at 09.00 on Thursday 29th July.