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Other - Operational
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
** What is happening? ** During this window we will be carrying out maintenance on our primary database instance. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for up to 15 minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers.
** What is happening? ** During this window we will be carrying out maintenance on our primary database instance. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for a few minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers.
** What is happening? ** During this window we will be installing important security updates. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will be brief loss of service during the maintenance which may last up to 10 minutes We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers.
** What is happening? ** During this window we will be installing important security updates and making configuration changes to the service. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for up to a few minutes at a time while we make changes to our DNS configuration. The rest of the system will function normally. Scheduled reports will not be affected. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers.
We would like to apologise for the brief disruption to service on Friday 8th March. In the last month we have had 4 incidents, 2 of which were a slowing of the system related to the same issue and 1 minor outage that was resolved in 10 minutes. This most recent incident is unrelated to the others and lasted for just over an hour resulting from a malicious act against a third party provider that cascaded onto us. We understand that after a relatively long period of no incidents, having 4 so close to each other may result in some frustration and inconvenience. In all cases we have resolved matters well within our SLA timescales; however, our ambition is to prevent rather than have to resolve issues. Our current solutions prevent a recurrence of this incident, but we will not stop there and have identified additional actions we can take to make our robust defences even more so. We will be communicating in more detail in the coming weeks about what has already been done in 2024 as well as our plans for the rest of the year in this space. We are committed to mitigating risks and being fully responsive to potential disruptions. Our team is well-drilled in incident management and was able to reassure and provide information throughout these incidents. Thank you for your patience and we wish to assure you that we see all our customers as trusted partners we care about and wish to succeed. Thank you for taking the time to read this and we are available should you have any further queries.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the issue and are working towards a fix. We'll update the message in another 30 mins.
We are currently investigating this issue and will update this message in 30 minutes.
** What is happening? ** During this window we will be installing important security updates and making configuration changes to the service. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for up to a few minutes at a time while we make changes to our DNS configuration. The rest of the system will function normally. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers.
We appologise that the system is currently down. We are investigating this situation and will provide an update in 30 minutes.
We will be undergoing scheduled maintenance during this time.
** What is happening? ** During this window we will be installing important security updates. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will be loss of service during the maintenance which may last up to 30 minutes We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers.
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