The impact of this incident was variable, with a handful of customers affected more than others, whilst the large majority of our customers were unaffected. Within 2 working days of the issue being reported, we contacted all customers affected and worked more closely with the few most affected by providing additional details and supporting further enquiries.
From the lessons learned from this incident, we have improved our Incident Management Process and implemented additional checks to prevent a recurrence of this issue.
We would like to take the time to appologise for any disruption caused and to thank all our customers for their patience and positive response to our assistance.
