Text messages are showing as failed but are still delivered

Incident Report for FLG

Resolved

This incident has been resolved.

Posted Jul 03, 2023 - 08:48 BST

Update

As a temporary solution we have disabled text message delivery tracking. This will stop the messages showing as failed and will also prevent the lead contact preferences from being automatically updated.

Once we have confirmation that the issue with our SMS carrier is resolved the tracking will be enabled again.

Posted Jun 29, 2023 - 15:28 BST

Identified

We have been made aware that text messages are showing as failed when sent from the system. Where the recipient is valid the text messages are actually being delivered but a problem with our SMS carrier is incorrectly showing the messages as failed.

This has been escalated with our SMS carrier for a fix to be implemented as soon as possible. Updates will be posted back here once this issue is resolved.

Posted Jun 29, 2023 - 15:08 BST

This incident affected: Email & SMS (Outbound SMS).