Text messages are failing to send

Incident Report for FLG

Resolved

This incident has been resolved.

Posted Aug 07, 2023 - 14:06 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 07, 2023 - 12:44 BST

Identified

The issue has been traced back to a third party service. We are currently working with them to resolve this problem.

Posted Aug 07, 2023 - 12:26 BST

Investigating

We have had reports that text messages are failing to send from the system. This is being looked into as a top priority and an update will be posted here as soon as possible.

Posted Aug 07, 2023 - 12:21 BST

This incident affected: Email & SMS (Outbound SMS).