A fix has been implemented and we are monitoring the results.
Posted May 26, 2022 - 09:02 BST
Identified
The issue has been identified and a fix is being implemented.
Posted May 26, 2022 - 08:54 BST
Update
We are continuing to investigate this issue.
Posted May 25, 2022 - 15:39 BST
Update
We are continuing to investigate this issue.
Posted May 25, 2022 - 12:01 BST
Investigating
Our upstream SMS provider is currently experiencing an issue which is affecting our ability to send SMS to the Three (3) mobile network due to a malformed country code (+44).
We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will continue to relay updates to you with the latest information. We’re sorry for the impact this will be having on you.
Posted May 25, 2022 - 09:13 BST
This incident affected: Email & SMS (Outbound SMS).