Retrospective: Problem sending automated emails

Incident Report for FLG

Resolved

Between approximately 13.20 and 17.30 on Wednesday 28th July, automated emails triggered by lead actions or workflows were not sending correctly due to a problem with email templates. We reverted a previous change in order to remove the issue whilst further investigating. The root cause has now been identified and we will re-deploy our changes soon including the fix.

We are sorry for any disruption this may have caused you and your customers. You may wish to review leads to ensure that your customers received all key email communications intended during this period.

Posted Jul 28, 2021 - 13:30 BST