Issue with our upstream provider affecting emails

Incident Report for FLG

Resolved

This incident has been resolved.

Posted Jan 25, 2023 - 11:56 GMT

Monitoring

Our upstream provider has implemented a fix and we are seeing emails being processed correctly. We will continue to monitor the situation until no further delays are seen.

Posted Jan 25, 2023 - 11:38 GMT

Identified

Our upstream provider, is currently experiencing an issue with email sending delays. This is causing errors when using the email drop box and also when creating leads by email. Outgoing emails will be experiencing delays at present.

We’re sorry for the impact this will be having on you and will provide an update as soon as we have more information from the upstream provider.

Posted Jan 25, 2023 - 11:27 GMT

This incident affected: Email & SMS (Outbound Email, Inbound Email).