FLG - Notice history

Earlier this morning an issue was found with inbound emails not appearing in FLG. A fix was released quickly and things are now back to normal. Any email replies from approximately 08:30 to 09:16 AM have still been received and are being allocated back to their respective lead records.

Between 10.20 and 11.12, there was a problem authenticating FLG with Zapier. If you use the FLG/Zapier integration then you may have been affected. We recommend you check your Zaps. You may have received a notification from Zapier if there were errors. We are sorry for any disruption this may have caused you this morning.

We're just investigating an issue with connecting to the database .. we're noticing pages are loading slowly

Some customers have reported that Insights reports expected this morning have not arrived based on their schedule. We identified an issue with the Insights worker at around 09.45. It's now back up and running and clearing the backlog of scheduled reports. This means that reports planned for earlier this morning may still arrive late and that reports scheduled for 10.00 onwards may be delayed. We're monitoring the workload carefully and may need to proactively manage the backlog to ensure the system continues to operate correctly for users. If your report does not arrive then we recommend running it manually this afternoon. We’ll continue to monitor and will close this incident once everything is back to normal.

Between approximately 13.20 and 17.30 on Wednesday 28th July, automated emails triggered by lead actions or workflows were not sending correctly due to a problem with email templates. We reverted a previous change in order to remove the issue whilst further investigating. The root cause has now been identified and we will re-deploy our changes soon including the fix. We are sorry for any disruption this may have caused you and your customers. You may wish to review leads to ensure that your customers received all key email communications intended during this period.