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Other - Operational
This incident has been resolved.
Our upstream provider has implemented a fix and we are seeing emails being processed correctly. We will continue to monitor the situation until no further delays are seen.
Our upstream provider, is currently experiencing an issue with email sending delays. This is causing errors when using the email drop box and also when creating leads by email. Outgoing emails will be experiencing delays at present. We’re sorry for the impact this will be having on you and will provide an update as soon as we have more information from the upstream provider.
The impact of this incident was variable, with a handful of customers affected more than others, whilst the large majority of our customers were unaffected. Within 2 working days of the issue being reported, we contacted all customers affected and worked more closely with the few most affected by providing additional details and supporting further enquiries. From the lessons learned from this incident, we have improved our Incident Management Process and implemented additional checks to prevent a recurrence of this issue. We would like to take the time to appologise for any disruption caused and to thank all our customers for their patience and positive response to our assistance.
We have had reports of emails and text messages being erroneously sent for some leads between the hours of 7 PM on 18/01/2023 and 08:40 AM today (19/01/2023). This issue has now been resolved so no further texts or emails will be sent. Further details about the impact will be shared in the coming days.
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
We will be making changes to the configuration of some of our AWS services. This may result in a delay of up to 10 minutes for some services including audit messages, notifications, and keyword search. No data will be lost during this process and services will return to normal very quickly once the operation has completed.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
A majority of the backlog has now been cleared which should have many actions completing as normal. Some delays are still being seen with select actions so we will continue to monitor until this is resolved.
We have identified delays with workflows, audit logs and job processing. The cause has been identified and we are working on a solution to be released as soon as possible.
** What is happening? ** During this window we will update the caching service in V2. ** Why are you doing this? ** We need to make this change to ensure that we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will a brief loss of service for some parts of the v2 and v3 products for up to 30 minutes during the maintenance window while this service upgraded. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers.
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