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Other - Operational
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
** What is happening? ** During this window we will make a configuration change in webservice which manages traffic for V2 service. ** Why are you doing this? ** We need to make this change to improve service for V2 application. ** Will it affect me? ** There will a brief loss of service for a few minutes during the maintenance window while this service restarted. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers.
This incident has been resolved.
A majority of emails are sending without delay but there may still be intermittent issues. We will continue to monitor the situation until no delays are seen.
More delays are being seen. We are continuing to work on a solution with the email carrier.
We have observed that emails are now sending as usual. We will continue to monitor for the time being for any further issues.
The issue has been identified with a third party platform which is our email carrier. We have reached out to them and will continue to do everything we can to get the email sending back to usual.
We have had some reports that emails sent from FLG are delayed. This is currently being investigated and an update will be provided as soon as possible.
A fix has been implemented and we are monitoring the results.
Some users may see a delay on audit messages from this afternoon appearing on leads and in the audit report.
** What is happening? ** During this window we will be upgrading the database software version used by our primary database instance. ** Why are you doing this? ** We need to upgrade the database software version to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There will a brief loss of service for a few minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers.
** What is happening? ** During this window we will be upgrading the database software version used by our secondary database instance. ** Why are you doing this? ** We need to upgrade the database software version to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a brief loss of service in Insights for a few minutes during the maintenance window. We do not expect any other impact so please contact our support team if you see any problems. The changes should be transparent to users. ** What do I need to do? ** No action is needed by customers.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
FLG is down. The team is currently investigating.
This incident has now been resolved.
We have been alerted to an issue with our email host whereby some leads submitted using the email method are not reaching the FLG system. This will be any leads sent to the leads@msrvr.net email address. This is being worked on with our email host but in the meantime there is an alternative email address that the leads can be sent to. If you are seeing this issue please change from leads@msrvr.net to leads@flg-mail1.co.uk This new email address will continue to work even after the issue is resolved so there will be no need to make further changes once this is done.
The queues have now been optimised and no delays are being seen.
Some customers may see some delays of up to a few minutes when running workflows on their accounts. We are currently optimising our workflow queues to improve performance. If you see any issues them please contact our support team.
We have had reports of Journeys taking a long time to load. This is currently being investigated.
We have been alerted to a problem with our New Platform Features (Journeys, Appointments, Secure Document Upload, Zapier app). We’re aware of the issue and are working on it urgently. We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you soon with the latest information.
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