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Since 10pm last night, traffic was being routed via an alternative load balancer due to upgrades. This failed (seemingly) as traffic ramped up this morning, and we failed back to the original load balancer, which was on standby. Investigation continues as to the exact reason for the failure. But for now, we are confident that service has resumed as normal.","impact":"none","timestamp":"Aug 30, 09:07 - 11:40 BST"},{"code":"kym3016l351r","name":"Problems with email sending","message":"This incident has been resolved.","impact":"none","timestamp":"Aug 8, 14:30 - Aug 12, 09:29 BST"},{"code":"4zcfpq0tnc3p","name":"Problem loading activity feed on a lead","message":"This incident has been resolved.","impact":"none","timestamp":"Aug 7, 14:41 - 15:43 BST"},{"code":"2sgpvdb69cnc","name":"FLG CRM is currently down","message":"This incident has been resolved and everything is back to normal. The cause of the issue was a problem deploy which we were unable to pull back as expected. 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Apologies for the inconvenience this may have caused and thank you for your patience whilst we investigated.","impact":"none","timestamp":"Jul 26, 11:38 - 14:42 BST"},{"code":"7dxgy7zzlm8m","name":"No access to FLG Insights, FLG Journeys, FLG Appointments and FLG Voice","message":"This incident has been resolved.","impact":"major","timestamp":"Jul 20, 16:12 - 16:58 BST"},{"code":"rjx4lm8r2n27","name":"Slack message failures","message":"This incident has been resolved.","impact":"none","timestamp":"Jul 17, 15:26 - 16:27 BST"},{"code":"k5gvlp5zm641","name":"Problems with API requests and responses","message":"We have received no reports of issues linked to this incident so it will be closed. Please contact our support team if you have any further questions or problems.","impact":"none","timestamp":"Jul 9, 16:15 - Jul 10, 15:43 BST"},{"code":"q7vjb8phfng8","name":"Delayed background jobs (webhooks, lead actions, etc.)","message":"All background jobs are now up-to-date. The delays started around 2:30 today, and relate to the other incident we are currently investigating (API issues).","impact":"none","timestamp":"Jul 9, 16:22 - 16:40 BST"},{"code":"ln8d9dl0nn6v","name":"No access to FLG Journeys, FLG Appointments and FLG Voice","message":"The final fix for this issue was deployed around 14:00 on 08/07/19. It was tested and then monitored overnight with no residual or repeat issues. Thank you for your patience whilst we got to the bottom of this problem.","impact":"none","timestamp":"Jul 8, 09:39 - Jul 9, 08:37 BST"},{"code":"89rlml6kk0zh","name":"RETROSPECTIVE: Short disruption to Flow XO at 13:45 UTC","message":"Our provider has resolved the issue and services have resumed normal operation. Everything is running correctly now. Sorry again for any disruption.","impact":"none","timestamp":"Jul 2, 15:27 - 16:27 BST"},{"code":"xqz256g007dj","name":"Slow Access","message":"Sorry for the slow down earlier today. All is well again.","impact":"none","timestamp":"Jul 1, 13:02 - 14:08 BST"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2019-07-01T00:00:00+01:00","end_time":"2019-09-30T23:59:59+01:00"}

Incident History