System down

Incident Report for FLG

Resolved

This incident has been resolved.

Posted Sep 05, 2024 - 13:56 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 04, 2024 - 21:57 BST

Identified

The issue has been identified and a fix is being implemented. We will provide another update within 30 minutes.

Posted Sep 04, 2024 - 21:24 BST

Investigating

We are investigating the re-occurrence of the earlier outage and will provide and update within 30 minutes.

Posted Sep 04, 2024 - 20:51 BST

Monitoring

We implented a fix at 14:10 and the system has been operational since. We are continuing to monitor the results of the fix.

Posted Sep 04, 2024 - 14:49 BST

Investigating

We are currently investigating the issue and will provide an update within 30 minutes.

Posted Sep 04, 2024 - 13:52 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 04, 2024 - 13:35 BST

Update

We are continuing to investigate this issue and will post another update within 30 minutes.

Posted Sep 04, 2024 - 13:19 BST

Investigating

We are currently investigating this issue.

Posted Sep 04, 2024 - 12:44 BST

This incident affected: Processing & Workflow (Background Processing, Workflow Processing), Email & SMS (Outbound Email, Inbound Email, Outbound SMS, Inbound SMS), Applications & API (Main Platform & API, New Platform Features, Insights Reporting, Keyword Search), and Other.