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Other - Operational
This incident has been resolved.
We are seeing some slow down again. The issue is still being worked on as a top priority. Sorry for any problems this is causing.
A fix has been implemented and we are monitoring the results.
Some customers are seeing slow connections and 504 gateway errors. We’re aware of the issue and are working on it urgently. We’re really sorry to be holding up your day. Please be assured that our teams are working hard to get everything up and running, and we will update you by 3 PM with the latest information.
We are continuing to monitor for any further issues.
Sorry if you are still seeing some issues - It seems there are still some residual issues which is causing some pages to load slowly - we are continuing to monitor and will look to resolve as soon as possible ... We will update here ~30 minutes
The system is operating as normal again. We will continue to monitor this closely before closing this incident. At 09.36 we saw failures on some of our hosts. This left a reduced number of hosts which were unable to accommodate the remaining system load. The system eventually self-healed and we are investigating what caused the initial hosts to fail. Sorry for any disruption that this caused you this morning.
We are currently investigating this issue.
We have had reports of delayed webhooks which we are investigating. Sorry for any problems this is causing. An update will be posted by 4:30 PM.
Automation and bulk actions appear to be back to normal and we are now monitoring the platform closely.
We have had some reports of delayed bulk actions, lead actions, and webhooks. The cause of this has been identified and we are now working on a fix. An update will be provided by 2 PM. Sorry if this is holding up your day in any way.
All delayed workflow tasks have now completed.
The cause of the workflow delays was identified and we are continuing to monitor.
We are currently investigating delays in our workflow processing. An update will be posted in 30 mins.
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
We will be upgrading some of our database tables during this maintenance window. This change is necessary to optimise and speed up access to the data in our database. While this change will not cause any downtime or loss of service, there will be long running jobs that will put some extra load on our database servers could result in slightly increased response times.
Maintenance was completed successfully with zero downtime needed.
During this maintenance window we will need to restart the primary database and then the secondary database to apply a configuration change. There will be a brief interruption to service of around 30s while the primary database restarts. Interactive users will not see any change in user experience during the primary database restart however some API requests may return a 500 error and need to be retried.
We are currently able to access our emails and we'll be able to respond to your queries shortly
Like many businesses, we are currently affected by the Google service disruption. Google Mail is currently inaccessible and as such if you have emailed the support team (support@flgtechnology.co.uk) or a team member directly (****@flgtechnology.co.uk / ***@getflg.com), there may be a slight delay until we can access this inbox. If you reply to an email we have sent you previously this will land in FLG where the team will be able to respond quicker. We'll update as we follow Google's issues hopefully to confirm this is resolved !
The incident has now been resolved. Sorry for any problems caused by the delays.
Some customers are seeing a problem with delayed webhooks, referrals, and inbound leads from the API. We’re aware of the issue and are working on it urgently. Please be assured that our teams are working hard to get everything up and running, and we will update you within the hour with the latest information.
We need to update our email configuration during this window to ensure the continued operation of our email service.
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