FLG - Notice history

All systems operational

Other - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
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Nov 2024

NOV21
Database Maintenance
CompletedMaintenance24 minutes
  • Completed21 24 2024 at 8:24 PMUTC

    The scheduled maintenance has been completed.

  • Update21 11 2024 at 8:11 PMUTC

    Verification is currently underway for the maintenance items.

  • In progress21 00 2024 at 8:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update21 00 2024 at 7:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned11 10 2024 at 10:10 AMUTC

    ** What is happening? ** During this window we will be carrying out maintenance on our primary database instance. ** Why are you doing this? ** We need to do this to ensure we continue to receive maintenance and security updates in the future. ** Will it affect me? ** There may be a loss of service for up to 15 minutes during the maintenance window while the primary database is restarted. We do not expect any other impact so please contact our support team if you see any problems. ** What do I need to do? ** No action is needed by customers.

Oct 2024

FLG partial outage
ResolvedPartial outage1 hour 41 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • InvestigatingUTC

    We are aware of a partial outage affecting FLG at the moment. Customer's are unable to use the following features: Journeys, Appointments, Voice, Document upload. We are investigating the issue and will provide an update within 30 minutes.

Sep 2024

System down
ResolvedDegraded performance25 hours 12 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented. We will provide another update within 30 minutes.

  • InvestigatingUTC

    We are investigating the re-occurrence of the earlier outage and will provide and update within 30 minutes.

  • MonitoringUTC

    We implented a fix at 14:10 and the system has been operational since. We are continuing to monitor the results of the fix.

  • InvestigatingUTC

    We are currently investigating the issue and will provide an update within 30 minutes.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    We are continuing to investigate this issue and will post another update within 30 minutes.

  • InvestigatingUTC

    We are currently investigating this issue.

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