FLG - Notice history

We’ve emailed a copy of our post-mortem to customers. If you’d like to request a copy, please contact the team by email on [support@flgtechnology.co.uk](mailto:support@flgtechnology.co.uk).

This incident is now resolved. The 'lead received' event was not firing correctly which meant that actions usually happening on event 'received' were not triggered between 8am and 3:30pm today. We recommend checking any leads received in this window and ensuring the correct events have taken place and the leads have the correct status. We're very sorry this happened and we will share the content of our post-mortem with customers once concluded. Should more information or help be needed then please get in touch with the team.

A fix has been applied and we are monitoring the results.

A number of the team are continuing to investigate the current issue. We hope to have a positive update very soon and will provide a further update within 1 hour.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue. The problems with these lead actions are still being identified & explored before we can confirm an ETA to resolve. We will ensure further information is posted (as soon as we can). Regular updates will continue whilst we look to resolve.

We are continuing to investigate this issue and will ensure further information is posted in the next 30 minutes. Regular updates will continue whilst we look to resolve.

There are reports of lead actions not being triggered this can include webhooks, assigning leads and starting workflows we are still investigating but have the team working on this issue now. We will update here when the problem is identified and look to resolve as soon as we can.

Our logs indicate that things are back to normal and that the issue is resolved. Thank you for your patience whilst we worked on this and sorry for holding up your day.

A fix has been implemented and we are monitoring the results.

The issue is intermittent and appears to be linked to authentication requests and some of the newer FLG features like Insights and Journeys. We're looking into this further and will have a fix out as soon as possible.

We’ve emailed a copy of our post-mortem to customers. If you’d like to request a copy, please contact the team by email: support@flgtechnology.co.uk

The platform is operating as normal now so this incident will be closed. We will be concluding a full post-mortem in the coming days which we will make available to customers. Early indications are that the issue was triggered by connectivity issues on a single Amazon Web Services (AWS) Availability Zone where one of our databases resides. This investigation is ongoing and we will confirm once the post-mortem is complete.

The access problems this morning, which started around 11.02 and lasted just over an hour, were caused by one of our databases failing. In order to resolve the problem we removed the problem database from our configuration. The team are now working on getting the problem database back in to an operational state at which point we will focus all efforts on investigating what triggered the database failure. We will leave this incident in "monitoring" for the time being and ensure that a post mortem is completed once everything is back up and running as normal. Sorry again for the problems this morning. We know how frustrating this will have been to all users.

A fix has been implemented to get the platform back up and running. We'll provide more information soon as we continue our investigations.

The team are making progress on the access problems and you should find the user experience returning to normal. We're still working hard on the remaining backend issues and will update again soon.

The team are stilling working on the access problems. We're sorry for the inconvenience this will be causing you and will update again as soon as we can.

The team are stilling trying to resolve the current access problems. We're sorry for the inconvenience this will be causing you.

We're treating this outage as top priority and have the whole team focused on resolving. The support team are responding to emails and phone calls as quickly and efficiently as possible. Please monitor this page for more updates. It will be kept up to date with the latest information.

We are continuing to investigate this issue.